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Report a Problem

We work hard to prevent serious problems and we monitor our systems in order to identify issues quickly. But we also appreciate it when our customers tell us about problems like power outages, downed power lines, electricity theft, or suspected telephone scams.

Tree limbs, storms, vehicles hitting electric poles, and even small animals can cause power outages or downed power lines.

Electricity theft and telephone scams are illegal and sometimes dangerous activities that should be reported immediately.

  • If you suspect electricity theft — call 512-972-7475 to report it anonymously. 

    Learn more about electricity theft

  • If you receive a suspicious phone call from someone who asks you to make a utility bill payment over the phone— hang up and dial 3-1-1 or 512-974-2000 to report the call and check on your account status.

    Learn more about telephone scams

Customer Services
Disability Assistance

TDD: 512-477-3663
Relay Texas: 7-1-1

City of Austin ADA Office

Report Outages

512-322-9100
View Outages Online

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