Start, Stop, or Transfer Residential Service

City of Austin Utilities for Your Home

New or existing residential customers can start, stop, or transfer all utility services with the City of Austin online, on the phone, or in person.


Billing and Payment Options

Find the billing and payment options that work best for you. Customer Assistance and Payment Arrangements are available.

Austin Energy Residential Services

We're here to help. Call Before You Dig, Street Lighting, and Tree Pruning are just some of the services available to our residential electric customers.

Ways to Save Money & Energy

Austin Energy has multiple energy options, helpful tips, rebates, and incentives to help you save money on your energy bill year round.

Report a Problem

When the lights go out, learn how to report power outages and get text alerts. Know how to identify pole problems and phone scams, and report electricity theft.