Request a Service Availability Letter

What it Is

The Service Availability Letter confirms that your property is located within Austin Energy’s service area, and that Austin Energy can provide electric service to you.  Lenders require the letter as part of the loan approval process for financing a new home purchase or a new construction project.  The City of Austin Development Assistance Center also requires a Service Availability Letter as part of the land development process.   

How to Request

Complete the form below. An Austin Energy representative will return the Service Availability Letter to you via the email address you provide. You can expect to receive your complete Service Availability Letter within two weeks of submission. 

Contact Us

If you have questions about our design criteria, purchasing specifications, or construction standards, contact one of our offices of Distribution Engineering listed below.

AE Distribution Standards
Email: AE Distribution Standards
512-505-7500

AE Design South - St. Elmo Service Center
4411-B Meinardus Drive (South of 969/MLK/Windsor Rd.)
512-505-7682

AE Design North - Kramer Lane Service Center
2412 Kramer Lane, Bldg. C (North of 969/MLK/Windsor Rd.)
512-505-7181

AE Network Design - Downtown
4411-B Meinardus Drive
512-505-7682

If you are unsure which Design office to contact, view the Austin Energy Service Territory Map (pdf) to determine which office supports your service area.

For payment assistance with the AB+C portal, please visit City of Austin Contractor and Trade Permits.