Contractor Disconnects
Reduce Wait Times on Residential Electric Service Rebuilds
Austin Energy is implementing the Contractor Disconnect program to reduce wait times for certain types of residential projects.
This program enables participating electrical contractors to complete all phases of electrical residential service rebuilds — specifically disconnects and reconnects — that would otherwise need to be performed by Austin Energy.
Overview
The Contractor Disconnect Program (CDP) allows up to 12 outages per week. These outages are performed on Wednesdays for work performed on single phase residential services up to 350 amps. Electrical contractors who participate in this program will be allowed to cut Austin Energy seals and supply conductors to perform:
Overhead Services
- Upgrade and reconnect electric service, using Austin Energy approved splices
- Install transfer switches
- Change out main panel
- Replace load side conductors
Underground Services
- Replace load side conductors in the meter can
- Upgrade main panel
- Install transfer switches
The project will not meet program requirements if the Austin Energy service conductors (line side) require extension for either type of service or if the meter can needs to be replaced on underground services.
Socket Mounted Transfer Switches are not installed under the Contractor Disconnect Program. Please refer to the Socket-Mounted Transfer Switch Devices page.
How to Participate
The program is closing in 2026 and is no longer accepting new registrations.Important Documents
- Contractor Disconnect Completeness form (pdf)
- Contractor Disconnect Permitting Instructions (pdf)
- Contractor Disconnect Program Registered Contractors (pdf)
- Contractor Disconnect Program Terminations (pdf)
- Contractor Disconnect Program Work Instructions (pdf)
Questions?
Date last reviewed or modified: 01/21/2026