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Austin Energy Directory

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Report a Power Outage

 

 

 

 

Report Electric Theft & Meter Tampering

512-322-9100

(For emergencies, dial 9-1-1 immediately)

View current outages online

Report your outage and view status

Sign up to get Outage Alerts

512-972-RISK (7475)

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Manage Your City of Austin Utilities

  • Start, stop, or transfer city utilities (electric, water, solid waste)
  • Pay your utility bill
  • Get help with your utility account

512-494-9400 (Austin)

888-340-6465 (toll free)

City of Austin Utilities Online Customer Care

Get Information and Report Problems

  • Get help with and report problems for any City of Austin department
  • Get a 3-1-1 mobile app for your smart phone

Call 3-1-1

Visit Austin 3-1-1

Download the 3-1-1 Mobile App

811 Call before you dig logo

Call Before You Dig

  • Prevent damage to underground utilities
  • Safely perform site excavations
  • Open 24x7, excluding major holidays

Call 8-1-1

Visit Texas 811

 

City of Austin

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Utility Services

  • Utilities Billing and Customer Care

    Customer service for electric, water, solid waste, and recycling services with the City of Austin.

    Contact for:

    • Residential and commercial utility services
    • New service, transfer, or service disconnection
    • Questions about your account or your bill
    • Deposits and initiation fees
    • Budget billing
    • Payment extensions or payment options
    • Help with high bills
    • Facturación y asistencia en español

    Online: Visit City of Austin Utilities Online Customer Care

    Phone: 512-494-9400

    VRS calls are accepted

    Toll-free: 888-340-6465 - outside Austin
    Fax: 512-505-4035; For letters of reference: 512-505-4037 

    Hours: Monday - Friday 7:00 a.m. - 9:00 p.m.
                Saturday 9:00 a.m. - 1:00 p.m.

    Email: Billing
    Email: Residential Customer Care
    Email: Commercial Customer Care

    Utility Customer Service Centers

    Utility Customer Service Center — North
    8716 Research Blvd., Suite 115
    Austin, TX 78758
    View Map

    Open Monday through Friday
    8:00 a.m. to 4:30 p.m.

    Utility Customer Service Center — South
    1901 W. William Cannon Drive, Suite 100
    Austin, TX 78745
    View Map

    Open Monday through Friday
    8:00 a.m. to 4:30 p.m.

    Utility Customer Service Center — East
    Rosewood-Zaragosa Center
    2800 Webberville Road
    Austin, TX 78702
    View Map

    Open Tuesday, Wednesday, and Thursday
    8:00 a.m. to 4:30 p.m.

    Mailing Address Billing Address

    City of Austin - Austin Energy - Customer Care Contact Center 
    4815 Mueller Blvd.
    Austin, TX 78723-3573

    City of Austin - Austin Energy - Payment Processing
    PO Box 2267
    Austin, TX 78783-2267
  • Financial Support Plus 1 Program

    The Plus 1 program provides emergency financial assistance with your City of Austin utility bill. Local service agencies administer the Financial Support Plus 1 program on our behalf.

    Phone: 512-494-9400

    Online: Contact one of these social service agencies to apply for assistance

    Email: AECAPProgram@austinenergy.com

    Mailing Address:

    City of Austin - Austin Energy - Customer Assistance Program
    4815 Mueller Blvd.
    Austin, TX 78723-3573

    Contact for:

    • Emergency financial assistance with utility bills
    • Charitable contributions to the Plus 1 Fund
  • Americans with Disabilities Act Accommodations

    The City of Austin is committed to compliance with the Americans with Disabilities Act (ADA). Reasonable modifications and equal access to communications will be provided upon request.

    VRS calls are accepted.

    If you speak a language other than English, please call 512-974-1897.

    Visit the City of Austin ADA Office website 

Austin Energy

Austin Energy Corporate Communications and Public Information Office

  • Media Relations

    Austin Energy’s Public Information Office is available to answer questions from the media and arrange interviews with the Austin Energy utility experts. Check the Outage Map for the latest outage information.

    Phone: 512-322-6514

    Email: Media Relations

    Read the latest news release

    View media resources, including photos and videos

  • Open Records Requests / Freedom of Information Act Requests

    All open records requests to Austin Energy or any other City of Austin department can be filed online with the City of Austin Communications and Public Information Office.

    Online: Complete a public information request

    Email: Pursuant to section 552.30l(c) of the Government Code, the City of Austin has designated certain addresses to receive requests for public information sent by electronic mail. Your request will not be considered received unless it is sent to the proper address.

    For requests seeking records held by the Austin Police Department, email management.records@austintexas.gov.

    For requests seeking records held by any other City department, email public.information@austintexas.gov.

  • Community Outreach

    Austin Energy is more than an electric utility. We are closely engaged with the community. We present a variety of outreach programs, and we participate in an average of 60 outreach events each year.

    Online: Learn more about our Community Outreach programs

    Email: Community Outreach

  • Website Feedback

    Report problems or provide comments about any of Austin Energy’s websites.

    Email: Website Feedback

Career Opportunities

Commercial and Industrial Services

  • Cell Towers & Pole Attachment

    Austin Energy’s Infrastructure Asset Management team works with businesses that need access to infrastructure assets owned by Austin Energy and the City of Austin.

    We actively research, monitor, track, and inventory existing Austin Energy and City of Austin infrastructure assets and underutilized land throughout Austin and Travis County. We then lease these assets to appropriate businesses and governmental organizations.

    Online: Visit Cell Towers & Pole Attachments  

    Phone: 512-322-6160

    Email: IR Program

    Contact for:

    • Site research and inventory review
    • Contract development
    • Engineering review
    • Legal assistance from staff with expertise in telecom and high-tech industries
  • Electric Service Design & Planning

    Austin Energy's Electric Service Delivery (ESD) team safely delivers reliable electric service to Austin Energy's customers. They plan, design, construct, operate, and maintain the City's Transmission and Distribution system. 

    ESD creates and compiles Distribution Design guidelines, manuals, work aides, and standards references to help maintain high reliability and standards within our service area. 

    Online: Visit Electric Service Design & Planning

    Phone: View our Contacts Map to see phone numbers by location

    Contact for:

  • Multifamily Partnership Program

    Phone:  512-972-7537

    Fax: 512-505-4024

    Email: Multifamily Partnership Program

    Contact for:

    • Automatic transfer of utility services from vacated rentals into the name of the property owner
    • Access to secure website to monitor all electric utility transactions for complex
    • Information specific to apartment managers and the apartment/multifamily community
    • More information about the Multifamily Partnership Program
  • District Energy and Cooling

    Phone: 512-322-6559

    Email: District Energy and Cooling

    Mailing Address:
    City of Austin - Austin Energy - District Energy and Cooling
    4815 Mueller Blvd.
    Austin, TX 78723-3573

    Contact for:

  • Public Involvement & Real Estate Services (PIRES)

    PIRES has real property, planner, and survey staff who provide support and assistance to Austin Energy and its customers in the fields of electric distribution, transmission, substation design and construction, and other transmission and generation-related services provided by the utility.

    The group handles the acquisition of distribution easements necessary for the provision of electric service, acquisition of transmission easements, and fee purchases of land for Austin Energy capital improvement projects. In addition the group facilitates and processes Board of Adjustment Cases, Easement Releases, License Agreements, Right of Way Vacations, and Site Plan/Subdivision reviews as they relate to Austin Energy electric facilities.

    Service availability letters are also provided by the group.

     Electric Distribution Easements

    The North/South boundary is MLK, Jr. Blvd.; the East/West boundary is Interstate 35.

    • Southwest & Downtown Network— Robert Long 512-322-6522
    • Southeast — Christine Esparza 512-322-6112
    • North — David Lambert 512-322-6109
    • North Major Projects — Wendi Broden 512-322-6237

     Contacts

    • Transmission / Substation Real Estate Support for CIP Projects — Lena Lund 512-322-6410
    • Site Plan / Subdivision Review — Karen Palacios 512-322-611
    • Transmission Review — Christine Esparza 512-322-6112
    • Board of Adjustment — Eben Kellogg 512-322-6050
    • Easement Releases/License Agreements/Vacations/Service Availability — Melody Giambruno 512-322-6576
    • Land Surveying — Robert Steubing, Supervisor 512-505-7146
    • Manager — Pamela England 512-322-6442

Energy Efficiency Programs and Services

  • ECAD Energy Audits

    The Energy Conservation Audit and Disclosure (ECAD) ordinance requires energy audits and disclosures for all homes and buildings that are served by Austin Energy and located within Austin city limits.

    ECAD promotes energy efficiency by identifying potential energy savings in homes, businesses, and multifamily properties. 

    Online: Visit ECAD

    Phone: 512-482-5346

    Email: Energy Conservation Audit and Disclosure Ordinance

    Contact to:

    • Make your home or business more comfortable
    • Increase the value and marketability of your property
    • Improve indoor air quality
    • Save money and energy
  • Rebates and Incentives for Energy Efficiency

    Austin Energy offers nearly 50 rebates and incentives for saving energy and money for homes, businesses, and multifamily properties. 

    Online: Visit Rebates and Incentives

    Phone: 512-482-5346

    Email: Customer Energy Solutions

    Contact for:

    • Residential offerings
    • Commercial offerings
    • Multifamily offerings
  • Green Building – Sustainable Building Practices for Energy Efficiency and Conservation

    Austin Energy Green Building encourages Central Texans to design and construct more sustainable homes and buildings. Our mission is to cultivate innovation in building and transportation for the enrichment of the community's environmental, economic and human well-being.

     Online: Visit Green Building

    Phone: 512-482-5346

    Email: Green Building

    Contact for:

    • Green Building Ratings
    • Green By Design Workshops
    • Green Building seminars, speakers, and events
    • Green Building Professionals Directory

Renewable Energy and Electric Vehicles

  • GreenChoice® – Renewable Texas Wind Energy

    GreenChoice® equips you to support renewable energy by ensuring Austin Energy purchases Texas wind energy to match 100% of your usage. GreenChoice is available to residents and business owners without a contract, as a continuous subscription service that they may cancel at any time.

    Online: Visit GreenChoice®

    Phone: 512-494-9400

    Email: GreenChoice

    Key Account customers should contact their account manager.

    Contact to:

    • Enroll in the GreenChoice program
    • Get information for residential and business customers
  • Plug-In Austin – Plug-In Everywhere – Electric Vehicle Rebates and Charging Station Options

    Plug-In Austin provides rebates and services for drivers and riders of electric vehicles and options for installing electric charging stations at local businesses and multifamily properties.

    Online: Visit Plug-In Austin

    Phone: 512-494-9400

    Email: Plug-In Austin

    Contact to learn more about the Plug-In Everywhere program.

  • Solar Solutions – Community Solar and Incentives for Installed Solar PV Systems

    Our customers can reap the benefits of the plentiful Texas sun when they install solar photovoltaics (PV) systems at their home or business. We offer rebates and incentives that helps reduce the cost of installation and save you money on your monthly bill. Customers who can’t install solar at their own home can also sign up for Community Solar to access 100% local, renewable solar power.

    Online: Visit Solar Solutions

    Phone: 512-482-5346

    Email: Customer Energy Solutions

    Contact to:

    • Learn which residential solar option is right for you
    • Get more information about available Solar Incentives
    • Sign up for Community Solar
    • Discover the benefits of solar for your business

Streetlights and Tree Trimming Services

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Date last reviewed or modified: 06/16/2022