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Austin Energy Directory

Report a power outage by calling 512-322-9100. For emergencies, dial 9-1-1 immediately.

View current outages online

Report your outage and view status

Sign up to get Outage Alerts

Report electricity theft or meter tampering by calling 512-972-RISK (7475).

Manage your City of Austin Utilities by calling 512-494-9400 (Austin) or 888-340-6465 (toll free). Visit the
City of Austin Utilities Online Customer Care for online options. You can receive assistance with:

  • Start, stop, or transfer city utilities (electric, water, solid waste)
  • Pay your utility bill
  • Get help with your utility account

Get information or report problems with any City of Austin department by calling 3-1-1, visit Austin 3-1-1 online, or download the 3-1-1 mobile app.

Call Before You Dig

Prevent damage to underground utilities and safely perform site excavations by calling 8-1-1 or by visiting
Texas 8-1-1 online. Open 24x7, excluding major holidays.

 

City of Austin

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Utility Services

  • Utility Billing and Customer Care

    Customer service for electric, water, solid waste, and recycling services with the City of Austin.

    Contact for:

    • Residential and commercial utility services
    • New service, transfer, or service disconnection
    • Questions about your account or your bill
    • Deposits and initiation fees
    • Budget billing
    • Payment extensions or payment options
    • Help with high bills
    • Facturación y asistencia en español

    Online: Visit City of Austin Utilities Online Customer Care

    Phone: 512-494-9400

    VRS calls are accepted

    Toll-free: 888-340-6465 - outside Austin
    Fax: 512-505-4035; For letters of reference: 512-505-4037 

    Hours: Monday - Friday 7:00 a.m. - 9:00 p.m.
                Saturday 9:00 a.m. - 1:00 p.m.

    Email: Billing
    Email: Residential Customer Care
    Email: Commercial Customer Care

    Utility Customer Service Centers

    Utility Customer Service Center — North
    8716 Research Blvd., Suite 115
    Austin, TX 78758
    View Map

    Open Monday through Friday
    8:00 a.m. to 4:30 p.m.

    Utility Customer Service Center — South
    1901 W. William Cannon Drive, Suite 100
    Austin, TX 78745
    View Map

    Open Monday through Friday
    8:00 a.m. to 4:30 p.m.

    Utility Customer Service Center — East
    Rosewood-Zaragosa Center
    2800 Webberville Road
    Austin, TX 78702
    View Map

    Open Tuesday, Wednesday, and Thursday
    8:00 a.m. to 4:30 p.m.
    Mailing Address Billing Address

    City of Austin - Austin Energy - Customer Care Contact Center 
    4815 Mueller Blvd.
    Austin, TX 78723-3573

    		 City of Austin - Austin Energy - Payment Processing
    PO Box 2267
    Austin, TX 78783-2267
  • Financial Support Plus 1 Program

    The Plus 1 program provides emergency financial assistance with your City of Austin utility bill. Local service agencies administer the Financial Support Plus 1 program on our behalf.

    Phone: 512-494-9400

    Online: Contact one of these social service agencies to apply for assistance

    Email: billhelp@austinenergy.com

    Mailing Address:

    City of Austin - Austin Energy - Customer Assistance Program
    4815 Mueller Blvd.
    Austin, TX 78723-3573

    Contact for:

    • Emergency financial assistance with utility bills
    • Charitable contributions to the Plus 1 Fund
  • Americans with Disabilities Act Accommodations

    The City of Austin is committed to compliance with the Americans with Disabilities Act (ADA). Reasonable modifications and equal access to communications will be provided upon request.

    VRS calls are accepted.

    If you speak a language other than English, please call 512-974-1897.

    Visit the City of Austin ADA Office website 

Austin Energy

Austin Energy Corporate Communications and Public Information Office

  • Media Relations

    Austin Energy’s Public Information Office is available to answer questions from the media and arrange interviews with the Austin Energy utility experts. Check the Outage Map for the latest outage information.

    Phone: 512-322-6514

    Email: Media Relations

    Read the latest news release

    View media resources, including photos and videos

  • Open Records Requests / Freedom of Information Act Requests

    All open records requests to Austin Energy or any other City of Austin department can be filed online with the City of Austin Communications and Public Information Office.

    Online: Complete a public information request

    Email: Pursuant to section 552.30l(c) of the Government Code, the City of Austin has designated certain addresses to receive requests for public information sent by electronic mail. Your request will not be considered received unless it is sent to the proper address.

    For requests seeking records held by the Austin Police Department, email management.records@austintexas.gov.

    For requests seeking records held by any other City department, email public.information@austintexas.gov.

  • Community Outreach

    Austin Energy is more than an electric utility. We are closely engaged with the community. We present a variety of outreach programs, and we participate in an average of 60 outreach events each year.

    Online: Learn more about our Community Outreach programs

    Email: Community Outreach

  • Website Feedback

    Report problems or provide comments about any of Austin Energy’s websites.

    Email: Website Feedback

Career Opportunities

Commercial and Industrial Services

  • Cell Towers & Pole Attachments

    Austin Energy's Pole Attachment Services manages the third-party communication cable attachments that are attached to Austin Energy poles.

    Online: Visit Cell Towers & Pole Attachments  

    Email: Pole Attachment Services

    Contact for:

    • Pole attachment requests
    • Reporting issues with communication cables
    • Questions regarding attachments to Austin Energy poles
  • Electric Service Design & Planning

    Austin Energy's Electric Service Delivery (ESD) team safely delivers reliable electric service to Austin Energy's customers. They plan, design, construct, operate, and maintain the City's Transmission and Distribution system. 

    ESD creates and compiles Distribution Design guidelines, manuals, work aides, and standards references to help maintain high reliability and standards within our service area. 

    Online: Visit Electric Service Design & Planning

    Phone: View our Contacts Map to see phone numbers by location

    Contact for:

  • Multifamily Partnership Program

    Phone:  512-972-7537

    Fax: 512-505-4024

    Email: Multifamily Partnership Program

    Contact for:

    • Automatic transfer of utility services from vacated rentals into the name of the property owner
    • Access to secure website to monitor all electric utility transactions for complex
    • Information specific to apartment managers and the apartment/multifamily community
    • More information about the Multifamily Partnership Program
  • District Energy and Cooling

    Phone: 512-322-6559

    Email: District Energy and Cooling

    Mailing Address:
    City of Austin - Austin Energy - District Energy and Cooling
    4815 Mueller Blvd.
    Austin, TX 78723-3573

    Contact for:

  • Public Involvement & Real Estate Services (PIRES)

    PIRES has real property, planning, GIS, and survey staff who provide guidance, support, and assistance to Austin Energy and its customers regarding electric distribution, transmission, and substation design and construction, as well as other transmission and generation related services provided by the utility. The group handles the acquisition of land rights for Austin Energy capital improvement projects and those required for the provision of electric service.

    In addition, PIRES supports the City of Austin Development Services Department performing land use reviews on behalf of Austin Energy to ensure compliance with applicable City and building codes when applicants build, demolish, remodel, or perform any construction in the City of Austin. This includes subdivision and site plan, board of adjustment, land management, AULCC, and others.

    PIRES handles customer issues or conflicts regarding easements, AE operated substations and rights-of-way, encroachments, clearance, and safety requirements. They provide education and knowledge to the general public on electric infrastructure and issue Service Availability Letters confirming that property is located within Austin Energy's service area, and that Austin Energy can provide electric service.

    Contacts:

    • Transmission/Substation — 512-972-8214
    • Planning Reviews — 512-505-7733
    • Distribution — 512-322-6587
    • Survey — 512-505-7146

Energy Efficiency Programs and Services

  • ECAD Energy Audits

    The Energy Conservation Audit and Disclosure (ECAD) ordinance requires energy audits and disclosures for all homes and buildings that are served by Austin Energy and located within Austin city limits.

    ECAD promotes energy efficiency by identifying potential energy savings in homes, businesses, and multifamily properties. 

    Online: Visit ECAD

    Phone: 512-482-5346

    Email: Energy Conservation Audit and Disclosure Ordinance

    Contact to:

    • Make your home or business more comfortable
    • Increase the value and marketability of your property
    • Improve indoor air quality
    • Save money and energy
  • Rebates and Incentives for Energy Efficiency

    Austin Energy offers nearly 50 rebates and incentives for saving energy and money for homes, businesses, and multifamily properties. 

    Online: Visit Rebates and Incentives

    Phone: 512-482-5346

    Email: Customer Energy Solutions

    Contact for:

    • Residential offerings
    • Commercial offerings
    • Multifamily offerings
  • Green Building – Sustainable Building Practices for Energy Efficiency and Conservation

    Austin Energy Green Building encourages Central Texans to design and construct more sustainable homes and buildings. Our mission is to cultivate innovation in building and transportation for the enrichment of the community's environmental, economic and human well-being.

     Online: Visit Green Building

    Phone: 512-482-5346

    Email: Green Building

    Contact for:

    • Green Building Ratings
    • Green By Design Workshops
    • Green Building seminars, speakers, and events
    • Green Building Professionals Directory

Renewable Energy and Electric Vehicles

Streetlights and Tree Trimming Services

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Date last reviewed or modified: 09/06/2023