Contact Us

Customer service for electric, water, solid waste, and recycling services with the City of Austin.

Contact for:

• Residential and commercial utility services
• New service, transfer, or service disconnection
• Questions about your account or your bill
• Deposits and initiation fees
• Budget billing
• Payment extensions or payment options
• Help with high bills
• Facturación y asistencia en español

Online: Visit City of Austin Utilities Online Customer Care

Phone: 512-494-9400

VRS calls are accepted

Toll-free: 888-340-6465 - outside Austin
Fax: 512-505-4035; For letters of reference: 512-505-4037 

Hours: Monday - Friday 7:00 a.m. - 9:00 p.m.
            Saturday 9:00 a.m. - 1:00 p.m.

Email: Billing
Email: Residential Customer Care
Email: Commercial Customer Care

The Plus 1 program provides emergency financial assistance with your City of Austin utility bill. Local service agencies administer the Financial Support Plus 1 program on our behalf.

Phone: 512-494-9400

Online: Contact one of these social service agencies to apply for assistance

Email: AECAPProgram@austinenergy.com

Mailing Address:

City of Austin - Austin Energy - Customer Assistance Program
4815 Mueller Blvd.
Austin, TX 78723-3573

Contact for:

• Emergency financial assistance with utility bills
• Charitable contributions to the Plus 1 Fund

The City of Austin is committed to compliance with the Americans with Disabilities Act (ADA). Reasonable modifications and equal access to communications will be provided upon request.

VRS calls are accepted.

If you speak a language other than English, please call 512-974-1897.

Visit the City of Austin ADA Office website 

Austin Energy’s Public Information Office is available to answer questions from the media and arrange interviews with the Austin Energy utility experts. Check the Outage Map for the latest outage information.

Phone: 512-322-6514

Email: Media Relations

Read the latest news release

View media resources, including photos and videos

All open records requests to Austin Energy or any other City of Austin department can be filed online with the City of Austin Communications and Public Information Office.

Online: Complete a public information request

Email: Pursuant to section 552.30l(c) of the Government Code, the City of Austin has designated certain addresses to receive requests for public information sent by electronic mail. Your request will not be considered received unless it is sent to the proper address.

For requests seeking records held by the Austin Police Department, email management.records@austintexas.gov.

For requests seeking records held by any other City department, email public.information@austintexas.gov.

Austin Energy is more than an electric utility. We are closely engaged with the community. We present a variety of outreach programs, and we participate in an average of 60 outreach events each year.

Online: Learn more about our Community Outreach programs

Email: Community Outreach

Report problems or provide comments about any of Austin Energy’s websites.

Email: Website Feedback

Austin Energy's jobs include professional, technical, and administrative positions. Austin Energy career opportunities are posted on the City of Austin website.

Online:  Apply for Austin Energy jobs with the City of Austin

Phone: 512-322-6523

Austin Energy’s Infrastructure Asset Management team works with businesses that need access to infrastructure assets owned by Austin Energy and the City of Austin.

We actively research, monitor, track, and inventory existing Austin Energy and City of Austin infrastructure assets and underutilized land throughout Austin and Travis County. We then lease these assets to appropriate businesses and governmental organizations.

Online: Visit Cell Towers & Pole Attachments  

Phone: 512-322-6160

Email: IR Program

Contact for:

• Site research and inventory review
• Contract development
• Engineering review
• Legal assistance from staff with expertise in telecom and high-tech industries

Austin Energy's Electric Service Delivery (ESD) team safely delivers reliable electric service to Austin Energy's customers. They plan, design, construct, operate, and maintain the City's Transmission and Distribution system. 

ESD creates and compiles Distribution Design guidelines, manuals, work aides, and standards references to help maintain high reliability and standards within our service area. 

Online: Visit Electric Service Design & Planning

Phone: View our Contacts Map to see phone numbers by location

Contact for:

• Design criteria
• Metering specifications
• Submitting an Electric Service Planning Application (ESPA)
• Request a Service Availability Letter
• Facility connection requirements

Phone:  512-972-7537

Fax: 512-505-4024

Email: Multifamily Partnership Program

Contact for:

• Automatic transfer of utility services from vacated rentals into the name of the property owner
• Access to secure website to monitor all electric utility transactions for complex
• Information specific to apartment managers and the apartment/multifamily community
• More information about the Multifamily Partnership Program

Phone: 512-322-6559

Email: District Energy and Cooling

Mailing Address:
City of Austin - Austin Energy - District Energy and Cooling
4815 Mueller Blvd.
Austin, TX 78723-3573

Contact for:

• District Cooling
• Distributed Generation Cooling, Heating, and Power (CHP)
• More information about On-Site Energy Systems
• District Energy and Cooling Design

PIRES has real property, planner, and survey staff who provide support and assistance to Austin Energy and its customers in the fields of electric distribution, transmission, substation design and construction, and other transmission and generation-related services provided by the utility.

The group handles the acquisition of distribution easements necessary for the provision of electric service, acquisition of transmission easements, and fee purchases of land for Austin Energy capital improvement projects. In addition the group facilitates and processes Board of Adjustment Cases, Easement Releases, License Agreements, Right of Way Vacations, and Site Plan/Subdivision reviews as they relate to Austin Energy electric facilities.

Service availability letters are also provided by the group.

 Electric Distribution Easements

The North/South boundary is MLK, Jr. Blvd.; the East/West boundary is Interstate 35.

• Southwest & Downtown Network— Robert Long 512-322-6522
• Southeast — Christine Esparza 512-322-6112
• North — David Lambert 512-322-6109
• North Major Projects — Wendi Broden 512-322-6237

 Contacts

• Transmission / Substation Real Estate Support for CIP Projects — Lena Lund 512-322-6410
• Site Plan / Subdivision Review — Karen Palacios 512-322-611
• Transmission Review — Christine Esparza 512-322-6112
• Board of Adjustment — Eben Kellogg 512-322-6050
• Easement Releases/License Agreements/Vacations/Service Availability — Melody Giambruno 512-322-6576
• Land Surveying — Robert Steubing, Supervisor 512-505-7146
• Manager — Pamela England 512-322-6442

The Energy Conservation Audit and Disclosure (ECAD) ordinance requires energy audits and disclosures for all homes and buildings that are served by Austin Energy and located within Austin city limits.

ECAD promotes energy efficiency by identifying potential energy savings in homes, businesses, and multifamily properties. 

Online: Visit ECAD

Phone: 512-482-5346

Email: Energy Conservation Audit and Disclosure Ordinance

Contact to:

• Make your home or business more comfortable
• Increase the value and marketability of your property
• Improve indoor air quality
• Save money and energy

Austin Energy offers nearly 50 rebates and incentives for saving energy and money for homes, businesses, and multifamily properties. 

Online: Visit Rebates and Incentives

Phone: 512-482-5346

Email: Customer Energy Solutions

Contact for:

• Residential offerings
• Commercial offerings
• Multifamily offerings

Austin Energy Green Building encourages Central Texans to design and construct more sustainable homes and buildings. Our mission is to cultivate innovation in building and transportation for the enrichment of the community's environmental, economic and human well-being.

 Online: Visit Green Building

Phone: 512-482-5346

Email: Green Building

Contact for:

• Green Building Ratings
• Green By Design Workshops
• Green Building seminars, speakers, and events
• Green Building Professionals Directory

GreenChoice® equips you to support renewable energy by ensuring Austin Energy purchases Texas wind energy to match 100% of your usage. GreenChoice is available to residents and business owners without a contract, as a continuous subscription service that they may cancel at any time.

Online: Visit GreenChoice®

Phone: 512-494-9400

Email: GreenChoice

Key Account customers should contact their account manager.

Contact to:

• Enroll in the GreenChoice program
• Get information for residential and business customers

Plug-In Austin provides rebates and services for drivers and riders of electric vehicles and options for installing electric charging stations at local businesses and multifamily properties.

Online: Visit Plug-In Austin

Phone: 512-494-9400

Email: Plug-In Austin

Contact to learn more about the Plug-In Everywhere program.

Our customers can reap the benefits of the plentiful Texas sun when they install solar photovoltaics (PV) systems at their home or business. We offer rebates and incentives that helps reduce the cost of installation and save you money on your monthly bill. Customers who can’t install solar at their own home can also sign up for Community Solar to access 100% local, renewable solar power.

Online: Visit Solar Solutions

Phone: 512-482-5346

Email: Customer Energy Solutions

Contact to:

• Learn which residential solar option is right for you
• Get more information about available Solar Incentives
• Sign up for Community Solar
• Discover the benefits of solar for your business

Phone: 3-1-1

Email: Streetlight Problems

Contact for:

• Community streetlights
• Lighting maintenance and security lighting
• Outdoor lighting services for commercial businesses
• More information on Residential Lighting Services
• More information about Outdoor Lighting

Phone: 512-494-9400

Email: Tree Pruning

Contact for:

• Requests for pruning of tree branches away from power lines
• Removal of fallen limbs on power lines
• More information on Tree Pruning