Field Service Centers

Field Service Centers provide central locations from which Austin Energy can dispatch crews.

We maintain two field service centers in the Austin area.

  • St. Elmo Service Center dispatches for South Austin. 
  • Kramer Lane Service Center dispatches for North Austin. 

Troubleshooters help crews all over the service territory; they are housed at our System Control Center in East Austin.

Crews at these locations are responsible for:

  • Outage restoration
  • Equipment replacement and repair
  • New construction
  • Illumination and street lighting
  • Transmission and distribution construction
  • Downtown underground network

Learn more about Electric Service Design and Planning


Date last reviewed or modified: 05/08/2024