Executive Leadership Team

Mark Dombroski is responsible for the financial management, risk management, information technology, and corporate services at Austin Energy.

Dombroski’s experience includes public accounting and Director of Finance for Seattle City Light.

Dombroski holds a bachelor’s degree from The University of Texas at Dallas and a Master of Public Administration from Seattle University.

Deputy General Manager Kerry Overton joined Austin Energy in 2000 and oversees the utility’s Customer Care Services and Customer Account Management. On Oct. 31, 2016, Overton took the expanded role of Chief Customer and Compliance Officer with responsibilities including Internal Audit, Reliability Compliance and Environmental Services.

Overton provides executive oversight to Austin 3-1-1 and the utility’s customer contact center, which handles 2.84 million customer interactions annually. Prior to his current role, Overton served as vice president of Customer Care and was a senior business process consultant. Customer billing operations generate more than $1.3 billion in revenues for the City of Austin each year. He previously served as deputy land commissioner in the Texas General Land Office, where he oversaw energy resources.

Overton has a Bachelor of Arts in managerial studies and political science from Rice University, a Master of Business Administration from The University of Texas McCombs School of Business, and a Master of Public Affairs from The University of Texas LBJ School of Public Affairs. He also attended the University of Idaho Utility Executive Course.

Erika Bierschbach was appointed Vice President of Energy Market Operations and Resource Planning in April 2019.

Bierschbach is responsible for the utility’s physical and financial power portfolio in the ERCOT wholesale electric market, including Austin Energy’s Real Time, Day Ahead and Forward market desks. She oversees the origination of the utility’s renewable power purchase agreements and manages the Qualified Scheduling Entity (QSE) operations for Austin Energy’s owned and contracted resources. Bierschbach is also responsible for resource planning at Austin Energy which includes achieving the climate protection and affordability goals established by the Austin City Council and Austin Energy.

Bierschbach has more than 25 years of experience in energy markets, including positions in energy risk management at Enron Capital and Trade and Duke Energy Trading and Marketing. She joined Austin Energy in 2001 to develop, implement and later manage the utility’s energy hedging program. Bierschbach’s prior positions at Austin Energy include Manager of Energy Supply and Risk Management as well as both Manager and Director of Energy Market Operations. She has established more than 2,250 Megawatts of renewable energy contracts during her tenure at Austin Energy.

Bierschbach holds bachelor’s degrees in Economics and French from Texas A&M University in College Station and is fluent in French and Spanish.

Gerardo “Jerry” Galvan started at Austin Energy in July 2016 as the Vice President of Customer Care. Galvan has more than 15 years of experience directing and leading high-volume call centers.

At Austin Energy, Galvan is responsible for the City of Austin’s Utility Contact Center, Austin 3-1-1 — the City’s 24-hour information center — and customer service management, including customer escalations and the Customer Assistance Program.

Prior to joining the Austin Energy team, Galvan spent more than eight years at a large Midwest electric & natural gas utility with more than 2 million customers. Before that, he worked here in central Texas at Texas Guaranteed Student Loan Corporation.

At Austin Energy, Galvan has asked his teams to focus on improving our customers’ experience. This is what our brand promise is all about — Customer Driven. Community Focused.

Galvan has a Bachelor of Arts in Economics from The University of Texas at Austin. He joined the Greater Austin Hispanic Chamber of Commerce Board in 2018, and also serves on the chamber’s foundation, helping to raise resources to support community initiatives.

Lisa Martin took the role of Vice President of Electric System Engineering & Technical Services in August 2022. She is responsible for leading Transmission and Distribution (T&D) Planning, T&D Engineering, System Operations & Advanced Technologies, Emergency Management, and Electric Service Delivery Shared Services to ensure the safe and reliable delivery of electric service and associated information to our customers.

Martin joined Austin Energy in 2010 and has served in several Compliance and Engineering positions, including roles as Generation Compliance Analyst; Critical Infrastructure Protection Analyst; Transmission Service Compliance Program Manager; Project Manager of the Technology Strategy & Roadmap Project; Program Manager of Advanced Technology working on distributed energy resource integration and the Austin SHINES project; and Director of Austin Energy Corporate Compliance Programs.

Prior to joining Austin Energy, Martin worked in power and gas origination and energy markets for Southern California Edison. During her college years, she worked for companies including Shell Exploration & Production Company, UPS, and the American Transmission Company. She holds a Bachelor of Science degree in Electrical Engineering and a Masters of Business Administration in Operations Management. Martin is a licensed professional engineer and attended the University of Idaho Energy Executive Course.

Elton Richards joined Austin Energy in 2019 and serves as the Vice President of Electric System Field Operations. He is responsible for leading the utility’s Distribution, Transmission, Substation and Metering operations. These areas are responsible for system construction and maintenance to ensure safe, reliable and efficient power to the community.

Richards is well versed in all aspects of leadership and utility operations. He is a retired first sergeant with the United States Army and has more than 20 years of experience. Richards was the Director of Site Maintenance at the Byron Nuclear Plant with Commonwealth Edison and he served as Regional Transmission and Distribution Manager in Northern Illinois.

Prior to coming to Austin Energy, Richards was at the Tennessee Valley Authority as a General Manager in Transmission and Senior Compliance Manager for North American Electric Reliability Corporation.

Richards holds a Master of Business Administration with a focus in Leadership from Aurora University where he was an adjunct professor in Strategy and Leadership.

Elaine Veselka leads a division encompassing Revenue Measurement, Billing Services, Payment Services, and Quality Management and Training. Her oversight includes meter reading, maintenance, current diversion, collections, payment processing, branch services, quality, training, and bill production and support.

Veselka has more than 25 years of experience in customer account management, including 15 years in senior leadership positions at regulated and deregulated electric and water utilities. While at Austin Energy, she has served as Director for Electric Service Delivery’s Support Services section, responsible for operations for real estate and public involvement, line clearance, GIS and OneCall, infrastructure asset management, quality, and business continuity and emergency coordination. Prior to that she was Director for Customer Services Management, overseeing key functions including customer escalation resolution, the City of Austin Customer Assistance Programs, and credit and collections operations.

Veselka joined Austin Energy in 2008. She has a Bachelor of Science from the University of Texas at Austin and completed her Master of Public Administration at the University of Phoenix.