Smart Meter Opt-Out
Option Available for Residential Customers
We support individual choice for residential customers when it comes to their home electricity meter. You may choose between a smart meter and an analog meter.
|Smart Meter Benefits||Smart Meter||Analog Meter|
|No meter readers on property||✓|
|Smart device & smart home capability||✓|
|More reliable service||✓|
|Set up charge||Free||$75.00*|
|*per 2022 – 2023 Austin Energy Fee Schedule|
Please note that smart meter-enabled benefits will be discontinued when you switch to an analog meter. Special conditions apply. Call Customer Care for more information.
How to Opt-Out
There are two ways to opt-out of a smart meter:
- Call City of Austin Utilities Customer Care at 512-494-9400
- Visit a City of Austin Utilities Customer Service Center
If you switch to an analog meter, charges will be added to your bill. These charges are set by City Council. They include an initial $75 Smart Meter Opt Out Exchange Fee plus tax and a $10 Smart Meter Opt Out Monthly Manual Read Fee.
If You Decide to Go Back to a Smart Meter
You can switch from analog back to a smart meter by calling Customer Care at 512-494-9400. There is no charge to switch back.