Bill Payment Options

Convenient Payment Day or Night

City of Austin Official Seal

Your bill includes charges for your City of Austin utility services. Depending on where you live, it can include charges for drainage, electricity, solid waste, street service, wastewater, and water.

When We Must Receive Payments

Your payment must be received on or before the due date on the bill. A good payment record is required in order for you to get your deposit back.

Payments received after the due date will incur a 5% penalty. The penalty will be calculated using the water, wastewater, and electric portions of the current bill.

Customer payment standards are documented in City of Austin Code, Section 15-9-75.

Where and How to Pay Your Bill

The City of Austin offers a variety of payment options so you can pay your bill conveniently:

  • Pay Online — Use the City of Austin Utilities Online Customer Care website to pay online.
  • Make a Quick Payment by Phone or Web — If you need to make a payment immediately to stop disconnection, you can use Quick Payment on the phone or online.
  • Pay by Mail — Send a personal check, cashier's check, or money order to pay by mail.
  • Pay in Person or at a Drop Box — Visit one of our two Utility Service Centers, an authorized pay station, or community drop boxes.
  • Sign up for Autopay — Have your bill automatically drafted from your bank account.

Avoid Disconnection: Make a Quick Payment

If you need to make a payment immediately to stop service disconnection, you can use Quick Payment on the phone or online.

Use a credit or debit card to pay quickly online without registering. You will need a copy of your City of Austin Utilities bill on hand for the transaction. There is a convenience fee assessed for each Quick Payment: $2.39 for residential and $3.95 for commercial accounts.

Quick Payments are processed by Paymentus - our secure, third-party payment processor. When you make a quick payment, you are leaving the City of Austin website. 

Need More Time to Pay? Make a Payment Arrangement

A payment arrangement allows City of Austin utility customers the opportunity to pay off a past-due bill balance to keep their utility accounts in good standing.

Learn how a payment arrangement works

Have Questions or Need Help?

Call Customer Care at 512-494-9400 to speak to a representative.

Learn More

Date last reviewed or modified: 1/31/20

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