Contact Information

Building Permits from the City of Austin Development Services Department

These are often required before applying for electrical permits.

Learn more at the City of Austin Development Services Department  

If you have already submitted an application, please work directly with the staff assigned to your case.

• Schedule an in-person or virtual consultation with the Permitting and Development Center (PDC) at 6310 Wilhelmina Delco Drive, Austin, Texas 78752. Make an appointment at the PDC Appointment Scheduler or call the appointment line at 512-978-4504, Monday – Friday, 7:45 a.m. - 4:45 p.m.
• Call 3-1-1

Temporary Electrical Service

Learn more about this level of service at the Apply for Electric Service page.  

If you have questions about temporary electrical service, email Austin Energy BSPA-ESPA

Commercial and Large Residential Projects

Learn more about this level of service at the Apply for Electric Service page.

North Austin: contact the Kramer Service Center at 512‐505‐7181     

South Austin: contact the St. Elmo Service Center at 512-505-7682

Downtown Network Area (see section 1.11.5 of the Design Criteria Manual for map) contact the Downtown Network at 512-505-7682

District Energy & Cooling

Learn more about District Energy & Cooling

Contractor Disconnects Program

Learn more about Contractor Disconnects

Nightwatchman Lights

Learn more about Lighting Services

Advanced Metering Systems and Engineering

For modular metering and requests, solar variances, metering specifications, and general advanced metering questions 

Distribution Standards

For questions about purchasing specifications or construction standards

Email: AE Distribution Standards

512-505-7141

Connecting a Generator to Your Building

Socket-mounted transfer switch devices

Email: Austin Energy Distribution Metering Operations

For requests for approvals for devices not yet approved within the Austin Energy territory, email Advanced Metering Systems and Engineering