Service Reconnection

To reopen an account that was disconnected for non-payment, you’ll need to pay the entire past due amount and provide a receipt to verify the payment.

There are two ways to pay and get a receipt:

• Use Quick Payment.
• Go to a customer service center. Do not use a drop box to pay when the account is disconnected for non-payment.

Service Fees

There is a $25 service fee to have your service reconnected after a disconnect for non-payment.

Make a Quick Payment

If you need to make a payment immediately, you can use Quick Payment on the phone or online.

Use a credit or debit card to pay quickly online without registering. You will need a copy of your City of Austin Utilities bill on hand for the transaction. There is a convenience fee assessed for each Quick Payment: $2.39 for residential and $3.95 for commercial accounts.

Quick Payments are processed by Paymentus — our secure, third-party payment processor. When you make a quick payment, you are leaving the City of Austin website. 

• ​Learn more about Quick Payment
• Pay with a credit card using Paymentus

Pay at a Customer Service Center

Pay in person at either of our two customer service centers:

• East Branch at 2800 Webberville Road
• North Branch at 8716 Research Blvd., Suite 115

Pay in Person at a Pay Station

• Ask the pay station clerk to fax your payment receipt (include account number) to 512-505-4035. The store may charge a fee for fax services.
• Then call Customer Care at 512-494-9400 to confirm receipt of the fax and request reconnection.

Find Customer Service Centers and Pay Stations

Learn More

• View eligibility requirements for our Customer Assistance Programs
• Get tips to help manage high home energy bills