Financial Support Plus 1

Emergency Financial Aid to Customers in Need

Serious illness, a recent job loss, or other emergencies can make it difficult for some customers to pay their utility bills. The Plus 1 fund helps by providing emergency financial aid to customers who are having a temporary problem paying their utility bills.

Eligibility

Funding is distributed by local social service agencies. These agencies screen applicants, determine eligibility, and arrange for funding to be applied to the customer’s utility account.

  • One of the local social services agencies listed below can help determine if you are eligible.
  • You must be a City of Austin utility customer to receive Plus 1 funds.

How to Qualify and Apply for Assistance

Contact one of these social service agencies listed below to apply.

In some cases:

  • You must be a current client of the agency. These agencies are marked with an asterisk (*) and a check mark.
  • You must also reside in certain ZIP codes, where indicated.

Want to Donate to the Financial Support Plus 1 Fund?

Voluntary contributions help fund this and other community charitable programs. Every dollar helps and your contribution is tax deductible.

There are many ways customers can give:

  • On your paper bill — Mark the amount of your contribution on your bill stub and send your payment plus the additional amount.
     
  • In person at our Utility Customer Service Centers — Let your Customer Service Representative know that you would like to donate.
  • Online Customer Care — Login and follow the prompts to make a one-time donation or a recurring donation.
  • By mail — Customers and non-customers alike can contribute by sending a check, cashier’s check, or money order to:

City of Austin Utilities
721 Barton Springs Road
Austin, Texas 78721
Attention: Customer Assistance Program – Plus 1

Want to Become a Plus 1 Partner Agency?

Austin Energy, on behalf of the City of Austin, invites social service agencies to submit applications to partner in the Financial Support Plus 1 Program. Agencies granted a collaboration agreement will be allocated a pre-determined amount of funds to utilize for their individual agencies.

For more information, email Plus 1 Partners.

Already a Plus 1 Partner Agency?

Partners can use the Financial Support Plus 1 Program Partner form to submit pledges for customers seeking financial assistance. For questions about the form, email Plus 1 Partners.

Financial Support Plus 1 Agencies
(available to City of Austin Utility customers)
  Do You Qualify?  
Agency Are you currently a client? Do you live in these ZIP codes? Phone Number
*Aging and Disability Resource Center/Area Agency on Aging of the Capital Area   1-855-937-2372
*AIDS Services of Austin   512-458-2437
*Any Baby Can   512-454-3743
*Austin Community College District   512-223-6072

Austin Public Health-Neighborhood Services Unit

  • Blackland Neighborhood Center
  • East Austin Neighborhood Center
  • Montopolis Neighborhood Center
  • Rosewood-Zaragosa Neighborhood Center
  • South Austin Neighborhood Center
  • St. John Community Center
   

 

  • 512-972-5790
  • 512-972-6650
  • 512-972-6650
  • 512-972-6740
  • 512-972-6840
  • 512-972-5159 ext. 4

*Austin Voices for Education & Youth
AISD school-based Family Resource Centers located at:

  • *Burnet Middle School
  • *Cook Elementary School
  • *Dobie College Prep Academy
  • *LBJ Early College High School
  • *Martin Middle School
  • *Mendez Middle School
  • *Navarro (formerly Lanier) Early College High School
  • *Northeast (formerly Reagan) Early College High School
  • *Webb Early College Prep Academy
 

 

 

  • 512-841-8280
  • 512-640-9903
  • 512-841-4411
  • 512-414-7003
  • 512-841-2822
  • 512-841-1016
  • 512-414-8700

  • 512-414-6361

  • 512-841-9018
Berkeley United Methodist Church     512-766-0385
Bethany United Methodist Church   78613,78641, 78642, 78645, 78717, 78726, 78729,78732,78750, 78758, 78759, 78727, 78728, 78730 512-258-6017
Capital Idea   512-457-8610
*Caritas of Austin   512-472-4135
Carolyn T. Smith Loaves and Fishes Ministry All Saints’ Episcopal Church     512-476-3589
Catholic Charities of Central Texas     512-651-6100
David Chapel Missionary Baptist Church     512-472-9748
*Easterseals Central Texas   512-615-6800
*Foundation Communities   737-717-4000
*Foundation for the Homeless   512-453-6570
*Front Steps, Inc.   512-305-4100
*Goodwill Industries   512-637-7580
Greater Mt. Zion Baptist Church     512-469-9020
Hill Country Bible Church   78613, 78641, 78645, 78717, 78726, 78729, 78732, 78750, 78681, 78664, 78665 512-331-2233
*Hospice Austin   512-342-4700
*Housing Authority of the City of Austin   512-767-7659
*Interfaith Action of Central Texas (iACT)   512-386-9145 ext. 312
*LifeWorks   512-735-2400
*Lively (formerly Fulmore) Middle School   512-414-3207
*Meals on Wheels Central Texas   512-476-6325
Memorial United Methodist Church     512-452-5798
*Muslim Community Support Services (MCSS)     512-247-2257
*Refugee Services of Texas   512-472-9472
Sacred Heart-SVDP   78723, 78724, 78752, 78753, 78754 512-926-1171
St. Albert the Great Catholic Church-SVDP   78727, 78728, 78753, 78758, 78759 512-836-0020
St. Austin Catholic Church     512-477-9471
St. Austin Parish-SVDP   78703, 78705, 78722, 78751, 78756 512-477-1589
St. Christopher Conference-SVDP   78717, 78729, 78613, 78681, 78728 512-255-1389
St. John Neumann Catholic Church-SVDP   78733, 78746, 78735, 78738 512-328-3220
St. Louis Catholic Church-SVDP   78757, 78752, 78753, 78758 512-419-1667
Saint Louise House     512-297-2129 ext. 211
Saint Mary Cathedral-SVDP     512-476-3750
St. Paul’s Catholic Church-SVDP   78748, 78652, 78745 512-420-4077
St. Thomas More Catholic Church-SVDP   78613, 78726, 78750, 78759 512-258-1161
Society of St. Vincent de Paul   78653, 78660, 78669, 78681, 78702, 78704, 78717, 78721, 78728, 78729, 78730, 78731, 78732, 78734, 78735, 78736, 78737, 78738, 78739, 78741, 78744, 78745, 78747, 78749, 78750, 78753, 78754, 78759 512-251-6995 ext. 0
*Student Emergency Services-UT Austin   512-471-5017
*Supportive Services for Veteran Families   512-305-4100
*Texas VFW Foundation   512-291-6850
*The SAFE Alliance   512-267-7233
*The Salvation Army Austin   512-476-1111

Travis County

  • Pflugerville (North Rural)
  • Central (Palm Square)
  • Del Valle (South Rural)
  • Jonestown (Northwest Rural)
  • Manor (East Rural)
  • Oak Hill (West Rural)
  • South (Post Road)
   

 

  • 512-854-1530
  • 512-854-4120
  • 512-854-1520
  • 512-854-1500
  • 512-854-1550
  • 512-854-2130
  • 512-854-9130
UPLift-University Presbyterian Church     512-476-5321
Welcome Table, Inc.   78702, 78721, 78722, 78723, 78724, 78725, 78741, 78744, 78752 512-926-6339 ext. 4

Date last reviewed or modified: 9/23/19

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TDD: 512-477-3663 

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