Bill Payment Options

Convenient Payment Day or Night

City of Austin Official Seal

Your bill includes charges for your City of Austin utility services. Depending on where you live, it can include charges for drainage, electricity, solid waste, street service, wastewater, and water.

When We Must Receive Payments

Your payment must be received on or before the due date on the bill. A good payment record is required in order for you to get your deposit back.

Customer payment standards are documented in City of Austin Code, Section 15-9-75.

Learn more about the City of Austin's utility bill relief measures for customers who are experiencing financial hardship as a result of Winter Storm Uri or COVID-19.

Where and How to Pay Your Bill

The City of Austin offers a variety of payment options so you can pay your bill conveniently:

  • Pay Online — Use the City of Austin Utilities Online Customer Care website to pay online.
  • Make a Quick Payment by Phone or Web — Pay anytime, day or night, using Quick Payment on the phone or online. There is a convenience fee for using this option.
  • Pay by Mail — Send a personal check, cashier's check, or money order to pay by mail.
  • Pay in Person or at a Drop Box — Visit one of our Utility Service Centers, an authorized pay station, or community drop boxes.
  • Sign up for Autopay — Have your bill automatically drafted from your bank account.

Make a Quick Payment — No Login Required

You can make a Quick Payment on the phone or online — anytime, day or night — without registering or logging in.

Quick Payment accepts major credit cards or your debit card. To use Quick Payment:

  • You will need a copy of your City of Austin Utilities bill on hand for the transaction.
  • A convenience fee is assessed for each Quick Payment up to $1,000.00: $2.39 for residential and $3.95 for commercial accounts.

Quick Payments are processed by Paymentus — our secure, third-party payment processor. When you make a Quick Payment, you are leaving the City of Austin website.

Need More Time to Pay? Make a Payment Arrangement

A payment arrangement allows City of Austin utility customers the opportunity to pay off a past-due bill balance to keep their utility accounts in good standing.

Learn how a payment arrangement works

Customer Assistance Programs

If you are having financial trouble that is making it hard to pay your utility bill, you may want to find out about our Customer Assistance Programs.

Have Questions or Need Help?

Call Customer Care at 512-494-9400 to speak to a representative.

Learn More

 

Date last reviewed or modified: 3/5/21

Twitter


Follow Us