Public Power Works for You

Benefits of Public Power

Residential Rates Icon
Get details about tiered rates and line items on your electric bill.
Learn More
Commercial Rates Icon
Get details on rate classes, line items, and other charges on your electric bill.
Learn More

Austin Energy is a public power, not-for-profit electric utility that has served the community since 1895. We are one of about 2,000 public power utilities nationwide.

Public power means local control and local decision-making. Our customers help determine our electric rates and the policies and programs that meet our local needs.

Public Power and Austin's Quality of Life

When you pay your electric bill, you are contributing to a quality of life that is important to the community.

Our electric rates reflect your priorities:

  • Reliability — Customers expect excellent electric reliability. Austin Energy has developed one of the most reliable electric systems in the nation.
  • Energy Efficiency — Customers look for ways to lower energy use and keep bills affordable. Austin Energy has delivered, some of the most comprehensive energy-efficiency programs in the country. 
  • Clean Energy — Our environmentally-conscious community wants us to provide clean, renewable energy. We have been the nationwide leader in providing renewable energy through our subscription-based, GreenChoice® program.
  • Affordable Rates — Customers also want electric rates to remain affordable and to provide help to customers who face financial difficulty. The Customer Assistance Program provides $10 million annually in discounts and other assistance to help customers pay their utility bill.
  • Livable Community — Austin Energy is a part of this community. The utility transfers $111 million a year in revenues to the City of Austin’s General Fund to help pay for police, fire, and emergency medical services. These revenues also help pay for parks, libraries, recreation centers, and other quality of life improvements that make the Austin area one of the best places in the country to live and work.

Austin Energy strives to provide value to the community. That is the benefit of public power.

Contact Us

If you have any questions about electric rates, please call 512-494-9400.

Learn More


Date last reviewed or modified: 11/1/19

Customer Services
Disability Assistance

Relay Texas: 7-1-1
TDD: 512-477-3663 

Request Accommodations

Report Outages

Follow Us