Other Line Items and Options on Your Bill

Other charges and fees will be included in your bill.  Alternate rate options are available to eligible commercial and industrial customers.

Community Benefit Charge

The Community Benefit Charge consists of three line items on the bill which provide greater transparency and understanding of costs being recovered through your electric bill.

The Community Benefit Charge consists of three components:

  • Customer Assistance Programs (CAP) — The City of Austin Customer Assistance Programs provide assistance to qualifying low-income and disadvantaged residential customers in the Austin Energy service territory. CAP provides bill discounts, such as waivers of the Austin Energy and Austin Water customer charges and City of Austin’s drainage fee.

    Learn more about Customer Assistance Programs
  • Service Area Lighting — The Service Area Lighting component recovers the cost of street lighting (except for those maintained by the Texas Department of Transportation) and the operation of traffic signals in the City of Austin. Customers located outside of Austin do not pay these fees.
  • Energy Efficiency Services — The Energy Efficiency Services component recovers the cost of energy efficiency programs. This includes rebates offered to commercial customers to make improvements to their businesses and organizations to reduce their electric bill.  
    Energy Efficiency Improvements — The rebates and incentives offered through Austin Energy Rebates and Incentives can help reduce the cost of making energy efficiency improvements to homes, businesses, or multifamily properties.

    Learn more about Austin Energy Rebates and Incentives

    Solar — This Energy Efficiency Services component includes recovery of the cost of solar incentives to encourage the installation of rooftop solar systems. These systems help decrease long-term costs for Austin Energy and the ERCOT system. Reducing demand for electricity during the peak summer months defers or avoids the construction of new generating plants.

    Learn more about rebates for installing a solar system for your business

    Green Building — This Energy Efficiency Services component recovers the cost of Austin Energy Green Building, which promotes and implements policies and guidelines to increase energy efficiency and sustainability in the construction of new homes and businesses.

    Learn more about Austin Energy Green Building


Community Benefit Charges (¢ per kWh)
  Customer Assistance Programs Service Area Street Lighting Energy Efficiency Programs
  Inside Outside Inside Outside Inside Outside
Secondary Voltage 1 < 10 kW 0.058¢ 0.058¢ 0.124¢ 0.335¢ 0.335¢
Secondary Voltage 2 > 10 < 300 kW 0.058¢ 0.058¢ 0.124¢ 0.335¢ 0.335¢
Secondary Voltage 3 > 300 kW 0.058¢ 0.058¢ 0.124¢ 0.335¢ 0.335¢
Commercial and Industrial
Primary Voltage 1 < 3 MW 0.058¢ 0.058¢ 0.122¢ 0.327¢ 00.327¢
Primary Voltage 2 > 3 < 20 MW 0.058¢ 0.058¢ 0.122¢ 0.327¢ 0.327¢
Primary Voltage 3 > 20 MW 0.058¢ 0.058¢ 0.122¢ 0.327¢ 0.327¢
Primary Voltage 4 > 20 MW & > 85% LF 0.058¢ 0.058¢
Transmission Voltage 1   0.058¢ 0.058¢ 0.120¢ 0.323¢ 0.323¢
Transmission Voltage 2 > 20 MW & > 85% LF 0.058¢ 0.058¢

Load Shifting Voltage Discount

Austin Energy is committed to providing cost-based alternative rate structures for customers who wish to reduce their on-peak demand using thermal energy storage technologies.

Customers can qualify for the Thermal Energy Storage rate when shifting at least 30% of their normal monthly billed demand. Austin Energy will assess all changes based on billed kW (Electric Delivery, Demand, and Regulatory charges) using the 15-minute maximum demand recorded during peak hours (3:00 p.m. to 6:00 p.m.).

Download the Load Shifting Voltage Discount Rider (pdf)

Special Accommodations

Houses of Worship — The House of Worship cap for meters serving religious sanctuaries is 13.25 cents per kWh.  The qualifications for the House of Worship discount are as follows:

  • A “religious sanctuary” is a permanent or temporary building or facility that is primarily used for regular, organized group religious worship services that are open to the public.
  • The House of Worship cap is not available for electric service provided to any school, educational facility, community recreational facility, child care facility, dormitory, residence, lodge, parking facility, gymnasium, meeting hall, office or event center.
  • To be eligible for the House of Worship cap, a customer must be a tax-exempt 501(c)(3) organization for federal tax purposes and a tax-exempt religious organization under Sections 151.310, 156.102 and 171.058 of the Texas Tax Code.
  • Austin City Council approved a four-year phase out of the House of Worship rate cap.  The cap is scheduled to terminate at the end of fiscal year 2020 (Sept. 30, 2020), though billed demand charges will continue to be calculated based upon weekday use.  The rate cap phase out schedule is as follows:

House of Worship Rate Cap Transition Schedule (¢ per kWh)
Effective Date Rate Cap
Jan. 1, 2017 13.25¢
Oct. 1, 2017 13.75¢
Oct. 1, 2018 14.25¢
Oct. 1, 2019 14.75¢


Public School Districts — Public school districts receive a 20% discount on monthly customer, delivery, demand and energy charges.

Military Bases — As defined by the Public Utility Regulatory Act, military base accounts receive a 20% discount on their monthly customer, delivery, demand, and energy charges.

Learn More

Date last reviewed or modified: 10/31/18

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