Service Reconnection

How to Get Services Turned Back On

City of Austin Official Seal

To reopen an account that was disconnected for non-payment, you’ll need to pay the entire past due amount.

There are two ways to pay:

Service Fees

There is a $25 service fee to have your service reconnected after a disconnect for non-payment.

Make a Quick Payment

If you need to make a payment immediately, you can use Quick Payment on the phone or online.

Use a credit or debit card to pay quickly online without registering. You will need a copy of your City of Austin Utilities bill on hand for the transaction. There is a convenience fee assessed for each Quick Payment: $2.39 for residential and $3.95 for commercial accounts.

Quick Payments are processed by Paymentus — our secure, third-party payment processor. When you make a quick payment, you are leaving the City of Austin website. 

Pay with a credit card using Paymentus

Pay at a Customer Service Center

Pay in person at one of our Customer Service Centers

Pay in Person at an Authorized Pay Station

  • Find an Authorized Pay Station
  • You will need a copy of your City of Austin Utilities bill on hand to complete the transaction.
  • After payment has been made, call Customer Care at 512-494-9400 to confirm receipt of the posted payment and request reconnection.

Learn More

Date last reviewed or modified: 3/5/21

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