City of Austin's Affordable Energy Summit empowers service providers with information they need to assist low-income Austinites

July 23, 2019

The City of Austin offers one of the most robust Customer Assistance Programs (CAP) in the country, helping City of Austin utility customers in financial need with their utility bills. On Wednesday, July 24 from 9 a.m. to 4:30 p.m., the City hosts its 11th Annual Affordable Energy Summit at the Norris Conference Center, 2525 W. Anderson Ln. More than 130 representatives from community service providers, who work with low- to mid-income Austinites are expected to attend.

Because the City’s utilities are community-owned, the City is able to take special measures to help make Austin more affordable. The summit provides an opportunity to learn about the city’s customer assistance programs and utility services, network with other service providers, and provide input on how programs can be improved. Topics include utility scams awareness, affordability impact of small dollar lending, utility service regulations, the utility collections process and payment arrangement opportunities.

In fiscal year 2018, more than 34,600 customers qualified for the CAP Discount Program. Total utility bill savings for recipients was more than $15.4 million.

For more information, visit

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