City of Austin Utilities warns against scammers

December 31, 2018

Phone Scam AlertAs 2018 ends and a new year begins, City of Austin Utilities wants to warn customers about scammers claiming to be with the City or with Austin Energy.

At least four commercial customers have reported receiving a call or email from someone stating that they owed money and that their utilities would be cut off if immediate payment was not made. In each case, the customers believed that their accounts were up-to-date, and none of the customers made payments to the scammers. After checking their utility account at coautilities.com, one customer called the 1-800 number given by the scammers. When the customer kept asking questions, they were transferred to an "escalated level of billing service" where they were told there was a mix-up and to disregard.

Phone numbers used by the scammers were 1-800-915-7670, 1-800-955-9060, and 512-474-6670. Be cautious of someone calling you about your utility account, especially if using one of these numbers.

Six things to know about your City of Austin utility bill:

  • The City of Austin Utilities Customer Contact Center does not call customers with cut-off deadlines.
  • We will never ask for credit card or wire transfer information over the phone.
  • We will not ask for payment with cash, gift card or Bitcoin.
  • City of Austin Utilities accepts mail-in or walk-in payments or payments online.
  • If a City of Austin customer receives a phone call threatening to interrupt service, demand immediate payment, or request credit card or bank account information, hang up and dial 3-1-1 or 512-974-2000 and report the incident immediately. 
  • Anyone who has received such a call or email and is uncertain of his or her account status can call the City of Austin Utilities Customer Contact Center at 512-494-9400.

Austin Energy manages the City of Austin utility billing for water, electricity, and other services.

Customers can make payments at the City's two walk-in service centers or the following authorized locations: most Austin H-E-B stores, ACE Cash Express, Money Box, Fiesta Mart,and Randall's.

City of Austin walk-in service centers:

  • Utility Service Center (east branch) Rosewood-Zaragosa Center, 2800 Webberville Road, Suite 110, Austin, Texas 78702
  • Utility Customer Service Center (north branch), 8716 Research Blvd, Suite 115, Austin, Texas 78758, (near Ohlen Road and Highway 183)

Staff at authorized locations will ask to see the customer’s utility bill statement before accepting payment.

City of Austin utility customers who wish to make a utility bill payment by credit card can do so online at coautilities.com. City of Austin customer service representatives may give customers this web address or phone number but will NOT ask for a customer's credit card number to accept payment.

Learn how to avoid utility scams

Last Updated: 5/9/19

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