City of Austin reopens south branch Utility Customer Service Center

October 29, 2021

The City of Austin’s South Utility Customer Service Center, located at 1901 W. William Cannon Dr., Suite 100, will reopen on Monday, Nov. 1 after being closed due to damage from Winter Storm Uri.  

The center will be open Monday through Friday from 8 a.m.-4:30 p.m. Customers will be able to receive assistance with their utility bills, make payments, set up payment arrangements and obtain information about payment assistance options. 

For customers who live on the northside of town, the North Utility Customer Service Center, located at 8715 Research Blvd. Suite 115, is open Monday through Friday from 8 a.m.-4:30 p.m.  

The East Utility Customer Service Center remains closed until further notice. 

Customers visiting the utility payment centers are required to wear a mask due to the Austin-Travis County mask mandate that applies to all City and County facilities. 

City of Austin Utilities has convenient online and phone options for customers to conduct business if they choose not to pay in person. Customers can make utility payments at coautilities.com or by calling 1-833-375-4919 for a Quick Payment. 

Additional payment options include: 

  • Paying at authorized locations, including most Austin H-E-B, Fiesta Mart, Randall’s and Walmart stores 
  • Mailing money order or check to P.O. BOX 2267, Austin, TX 78783-2267 or using a drop box location  
  • Payment drop boxes are located at the North and South Utility Customer Service Centers, 625 East 10th Street and 505 Barton Springs Rd. Expect 3-5 business days for drop-off payments to process. The payment drop box at the East Branch inside Rosewood-Zaragosa is NOT available at this time. 

Customers are encouraged to contact the Customer Care team at 512-494-9400 if they have questions about their utility bills, need to set up payment arrangements or determine eligibility for Customer Assistance Programs to help with utility bills. Note: Spanish-speaking representatives are available.


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