Utility Updates Related to COVID-19

City of Austin Utility Bill Relief

As our community comes together to respond to the concerns of COVID-19, the City has taken steps to ensure customers have uninterrupted access to utility services and that customers experiencing hardships due to COVID-19 can get immediate utility bill help.

These measures are in effect from now until September 30, 2020:

• All utility disconnects for non-payment are suspended and all late fees are waived.
• All customers in need will be placed on payment arrangements.
• Regulatory electric charges are reduced by 32% for residential and commercial customers, which will result in about a 4% reduction of the total bill. This change for residential customers is in effect immediately and on May 1, 2020 for commercial customers.
• Rates for all residential electric customers are set at 7.814 cents/kWh for usage above 1,000 kWh.
• Residential water rates (Tiers 1-3) and wastewater (Tiers 1-2) volume are reduced by 10%.
• Customer Assistance Program (CAP) Utility Bill Discounts on electric charges are increased from 10% to 15%. Customers with household incomes at or below 200% of the Federal Poverty Level may receive the CAP discount.
• The Financial Support Plus 1 fund has received additional funding. Customers who experience financial hardship due to the effects of COVID-19 are eligible for the Plus 1 Program.

Get more information about City of Austin Bill Relief