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Utility Updates Related to COVID-19
Current Information You Need

Residential customers experiencing financial hardships as well as those impacted by COVID-19 can receive help with their utility bills.
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City of Austin Utility Bill Relief
As our community comes together to respond to the concerns of COVID-19, the City has taken steps to ensure customers have uninterrupted access to utility services and that customers experiencing hardships due to COVID-19 can get immediate utility bill help.
These measures are in effect indefinitely or so long as funds remain:
- All customers in need will be placed on payment arrangements.
- Customer Assistance Program (CAP) Utility Bill Discounts on electric charges are increased from 10% to 15%. Customers with household incomes at or below 200% of the Federal Poverty Level may receive the CAP discount.
- The Financial Support Plus 1 fund has received additional funding. Customers who experience financial hardship due to the effects of COVID-19 are eligible for the Plus 1 Program.
Normal billing operations, including the assessment of late fees, resume in November 2020. Disconnections for non-payment are expected to resume in 2021.
Customers who are having difficulty paying their utility bill should contact City of Austin Utilities at 512-494-9400 as soon as possible.
Latest News Updates
- Paying your utility bill doesn’t have to be scary: bill relief funding still available, City of Austin customers urged to act now - October 30, 2020
- Utility bill relief funding still available, City of Austin customers urged to act now - October 2, 2020
- City of Austin customers receive nearly $2 million in utility bill help; funds still available to help - July 8, 2020
- City of Austin customers receive nearly $897,000 in utility bill help; funds still available to help those struggling amidst COVID-19 - June 3, 2020
- Austin Energy announces deadline extensions for Energy Conservation Audit and Disclosure (ECAD) - April 13, 2020
- City of Austin Utility Bill Relief: City Council approves COVID-19 emergency actions to provide customer relief - April 9, 2020
- How to do business with Austin Energy during Stay Home, Work Safe Order - March 30, 2020
- Austin Energy evaluating ways to assist customers - March 26, 2020
- Austin Energy helps customers track electricity usage through email alerts - March 22, 2020
- Temporary closure of City of Austin walk-in utility payment centers - March 17, 2020
- Utility customers without services urged to contact City of Austin to make reconnection arrangements - March 16, 2020
- City of Austin Utilities suspends disconnects amid COVID-19 - March 13, 2020
Stay Home Work Safe: Resources for Commercial Customers
- Austin Energy announces deadline extensions for Energy Conservation Audit and Disclosure (ECAD) - April 13, 2020
- City of Austin guidance and assistance sources for businesses and industries
Tips for Saving Energy
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Date last reviewed or modified: 10/15/20