Utility Updates Related to COVID-19

City of Austin Utility Bill Relief

As our community comes together to respond to the concerns of COVID-19, the City has taken steps to ensure customers have uninterrupted access to utility services and that customers experiencing hardships due to COVID-19 can get immediate utility bill help.

These measures are in effect indefinitely or so long as funds remain:

• All customers in need will be placed on payment arrangements.
• Customer Assistance Program (CAP) Utility Bill Discounts on electric charges are increased from 10% to 15%. Customers with household incomes at or below 200% of the Federal Poverty Level may receive the CAP discount.
• The Financial Support Plus 1 fund has received additional funding. Customers who experience financial hardship due to the effects of COVID-19 are eligible for the Plus 1 Program.

Normal billing operations, including the assessment of late fees, resume in November 2020. Disconnections for non-payment are expected to resume in early 2021.

Customers who are having difficulty paying their utility bill should contact City of Austin Utilities at 512-494-9400 as soon as possible.

Get more information about City of Austin Bill Relief