Integrated Smart Grid

Reinventing Electric Service Delivery with Innovative Technologies

Utility Worker Working on Power Lines

With continued growth and electric demand in the Austin area, a reliable and efficient electric grid is paramount in moving the community forward into the future. We are reinventing the way we deliver electric service through the development of an integrated Smart Grid.

A Smart Grid — an electric grid that connects customers and utilities to the equipment through a communication network, reactive hardware, and interpretive software — is one way Austin Energy manages supply and demand more efficiently, empowers customers with more control over their electric use, monitors outages, and increases operational efficiencies and capabilities.

Austin Energy’s Smart Grid

Much of our lives are centered on electricity, from powering our homes, to transportation, to the tools we use at our jobs on a daily basis. Austin Energy’s integrated Smart Grid better serves our community through increased reliability, customer communication and electric energy control.

Smart Grid technology allows for real-time meter reads online or by phone, remote service for power activations and deactivations and creative billing structures like time of use billings.

Austin Energy has been building our Smart Grid for more than a decade.  The system runs from the power plants, through the transmission and distribution systems, to the meter, then back to the utility.

Austin Energy’s Smart Grid includes:

  • More than 1 million consumers and 5,000 businesses
  • 440 square mile service area
  • 500,000 hardware devices including meters, computers and servers
  • Almost 12,000 miles of transmission and distribution line
  • 68 substations

Our Smart Grid is dynamic and evolving. Our entire service territory uses smart meters and we have installed approximately 100,000 smart thermostats in homes and businesses.


For Austin Energy customers, the Smart Grid means:

  • Quicker outage restoration
  • Better control over personal energy use through web-based management tools
  • Improved energy efficiency and solar programs

Along with the benefits to our customers, the Smart Grid allows for utility optimization including reaching our renewable energy goals, lower costs for improved operational efficiency, improved load distribution, and supports the local clean-tech economy.

Continuous Improvement

We are always looking for ways to improve the system, and we actively participate in a “real-life Smart Grid laboratory” Austin Energy is a founding and active partner of Pecan Street Inc. —formerly The Pecan Street Project — a collaborative research and development demonstration effort located in the Mueller redevelopment community.

Pecan Street studies, tests and helps commercialize the benefits of Smart Grid technologies with a focus on residential applications. Thanks largely in part to Pecan Street, Austin is currently the top city in the nation with the highest concentration of plug-in electric vehicles, with more than 80 in one square mile at Mueller.

Learn More


Last Updated: 1/18/19

Customer Services
Disability Assistance

TDD: 512-477-3663
Relay Texas: 7-1-1

City of Austin ADA Office

Report Outages

Follow Us