Who We Are

Customer Driven and Community Focused

Austin Energy is more than just a power company. We are 1,700 of your friends and neighbors with a mission to safely deliver clean, affordable, reliable energy and excellent customer service — 24 hours a day, 365 days a year.

As a community-owned utility, we’re a not-for-profit enterprise of the City of Austin that is focused on driving customer value in energy services. At Austin Energy, we are determined to use innovative technology to build a better Austin and to lead the way for clean, affordable energy.

 

Safety is a Core Value and Top Priority

 
safety crew

Working around, with, and near electricity and electrical equipment is inherently hazardous. The safety of our employees and our customers is our utmost concern. We strive to safely deliver energy by going above and beyond the industry safety standards, investing in quality safety equipment, and creating a culture among our employees to prioritize safe practices for themselves and others.

We want to keep our community safe. We offer electrical safety education to elementary schools around Austin to teach children about how to be safe around electricity and what to do in case of an electrical hazard. On our Outage Map, we have added a "Hazards" layer, where users can view any known electrical hazards such as downed power lines, blown fuses, trees on power lines and more 24/7.

Learn more about electrical safety

 

Pioneers for Sustainable, Clean Energy

 
Pioneers

We’re committed to leading the way in utility environmental excellence. Currently we target meeting 65% of our customers' energy needs with renewable resources by 2027. We’re greener than ever, meaning that if you want to take action to limit climate change, you can feel better about the electric power you get from us.

Learn more about our commitment to achieve carbon-free electric power

 

Affordable Rates, Financial Assistance for Those in Need

 
Finance Team

We have the second-lowest average residential electric bills in Texas (second to El Paso). As a not-for-profit electric utility, we strive to keep our electricity affordable and to provide help to customers who face financial difficulty. Each year, our Customer Assistance Program provides $10 million in discounts and waivers to help customers pay their electric utility bills.

Learn more about our rate structure

Learn more about our Customer Assistance Programs

 

Reliable Power When You Need It the Most

 
Man working a power line

We know it’s more likely for you to wonder why your lights have gone off, rather than how we keep them on, but we’re proud to have one of the most reliable electric systems in the country. This means we work 24/7, 365 days a year to keep our electric system reliable and to keep your power on. Compared with other electric systems in the U.S., our customers experience shorter and less frequent outages.

Learn more about our electric system

 

Excellent Customer Service

 
customer service

Our Customer Care Center is staffed with local customer care representatives who care about and understand our customers’ needs. Our highly trained, knowledgeable customer care representatives work with our customers to ensure their energy needs are covered and that we deliver the best customer service possible.

Contact us

 

Learn More

Date last reviewed or modified: 6/14/19

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Relay Texas: 7-1-1
TDD: 512-477-3663 

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