Residential Electric Rates & Line Items

Rates for Customers Who Live Inside the City of Austin

City of Austin Utility Bill Relief

As our community comes together to respond to the concerns of COVID-19, the City has taken steps to ensure customers have uninterrupted access to utility services and that customers experiencing hardships due to COVID-19 can get immediate utility bill help.

These measures are in effect indefinitely or so long as funds remain:

Normal billing operations, including the assessment of late fees, resume in November 2020. Disconnections for non-payment are expected to resume in early 2021.

Customers who are having difficulty paying their utility bill should contact City of Austin Utilities at 512-494-9400 as soon as possible.

Get more information about City of Austin Bill Relief

Thank you for being an Austin Energy customer. Austin Energy, a service of the City of Austin, structures rates into five billing components. These charges are factored into your electric bill each month. Taken together, Austin Energy’s goal is to be in the lower 50% of residential costs for similar utilities in Texas.

Inside City of Austin Rates: Five-Tier Rate Structure

Austin Energy has a five-tier rate structure that rewards customers who use less electricity with lower rates. With the five-tier rate structure, you can see how lowering your electric use can result in lower bills. You can lower your electric usage by modifying your energy use or by making energy-efficiency improvements to your home.

Austin Energy Residential Electric Rates
Billing Components   Inside Residential
Customer Charge ($ per month) $10.00
Energy Charge (¢ per kWh)
Tier 1: 0 – 500 kWh   2.801¢
Tier 2: 501 – 1,000 kWh   5.832¢
Tier 3: 1,000 – 1,500 kWh   7.814¢
Tier 4: 1,501 – 2,500 kWh   9.314¢
Tier 5: > 2,500 kWh   10.814¢
Power Supply Adjustment(¢ per kWh) 3.078¢
Community Benefit Charges (¢ per kWh)
Customer Assistance Program 0.154¢
Service Area Street Lighting 0.124¢
Energy Efficiency Programs 0.238¢
Regulatory Charge (¢ per kWh) 1.009¢


Example: Rates for Inside City of Austin Customers  - 1,000 kWh
Line Item kWh Per Tier Charges
Customer Charge $10.00
Tier 1 500 $14.01
Tier 2 500 $29.16
Tier 3 0 $0.00
Tier 4 0 $0.00
Tier 5 0 $0.00
Regulatory Charges   $10.09
Community Benefit Charges   $5.16
Power Supply Adjustment   $30.78
City Sales Tax 1% $0.99
TOTAL BILL $100.19


Residential electric bills from Austin Energy tend to be lower when compared to most other utilities in Texas as a result of lower kilowatt-hour use. The lower use comes from energy efficiency measures, higher building standards, and other initiatives supported by Austin Energy.

Browse our many energy efficiency tips, tools, and rebates

Renewable Energy Options

Many customers are concerned about the carbon impact of their electric power. Those who want to reduce their carbon footprint can choose these additional green power options from Austin Energy:

Learn More

Date last reviewed or modified: 11/2/20