Community Outreach

Customer Driven. Community Focused.

As the electric utility of the City of Austin, we have the privilege of partnering with and giving back to our community. There are many benefits of public power, and one is that we can get out in the community to make a difference. We want our community to be safe, to use less power and have lower energy bills, and to partner with us to reach our community-wide goal of net-zero greenhouse gas emissions by 2050.

COVID-19 Impact to Our Community and School Outreach Initiatives

Austin Energy’s community outreach efforts have been affected by COVID-19 and recent stay-at-home orders implemented by the City of Austin.

For the health and safety of customers, employees and the community at large, many classroom and other outreach events have been cancelled, postponed, or are under review at this time. Tours to the the Webberville Solar Farm are also not available.

We appreciate your patience as we continue to safely provide the Austin service area with clean, reliable, affordable energy and excellent customer service. This site will be reviewed and updated regularly with any changes.

No-Cost At Home Learning Resources Are Available

Even though we are not offering free classroom presentations for grades 3-5 at this time, we have made the following resources available.

Community Events

Each year, we participate in an average of 60 outreach events throughout our service area. We attend general community events or job fairs, as well as events organized by other City departments, homeowner or neighborhood associations, and professional associations.

We provide information about energy efficiency rebates and loans, renewable energy, and Green Building, among other topics.

Customer Assistance Program Events

The City of Austin Customer Assistance Program (CAP) sponsors an annual Community Connections Resource Fair to help bring together low-to-moderate income families with a variety of service providers in our service area.

Additionally, CAP hosts an annual Affordable Energy Summit that introduces local non-profit and state and local government agencies to our program benefits, residential rates, and bill options for customers.

For More Information or to Invite Us to an Event

To invite us to an event, please contact us. Your event must be hosted in Austin Energy’s service area in order for us to participate.

Please note we will not be able to accept event invitations at this time due to COVID-19 and stay-at-home restrictions.

Date last reviewed or modified: 4/14/20