Residential Utility Services

City of Austin Utilities for Your Home

The City of Austin provides public utilities to residents of Austin and some surrounding areas. Depending on where you live, you could receive one or more utility services from the City of Austin.

Multiple City Utility Services All in One Bill

Your bill includes charges for all of your City of Austin utility services. It can include charges for drainage, electricity, solid waste, street service, wastewater, and water.

Customer service representatives are available to help at our walk-in service centers and by telephone. You can also register to manage your account and pay your bill online.

City of Austin Utilities
Customer Care	Online Customer Care
Phone: 512-494-9400 TDD: 512-477-3663 Toll-free: 888-340-6465 - outside Austin Customer service for electric, water, solid waste, and recycling services with the City of Austin. Get help with: Residential and commercial utility services New service, transfer, or service disconnection Questions about your account or your bill Deposits and initiation fees Budget billing Payment extensions or payment options Help with high bills	On the web: coautilities.com Manage your residential or commercial utility services any time, day or night. Register to create your online account Browse Support for helpful information on fees and deposits, billing, payment, and customer assistance. Self-service options: Log in to City of Austin Utilities Online Customer Care to: Start, stop, or transfer utility services Choose your energy source Pay your bill securely Sign up for Paperless Billing, Budget Billing, or Autopay Track your utility usage and get tips to help lower your bill Set up billing and payment notifications, and more

Browse Support for Helpful Information

Start, Stop, or Transfer Residential Service with City of Austin Utilities

Utility Service

The City of Austin provides public utilities to residents of Austin and some surrounding areas.

Renewable Energy Options

Austin Energy customers have the option to choose between powering their homes or businesses with either traditional or renewable sources of electric energy, such as Texas wind or Community solar.

Learn more about renewable energy options

Billing and Payment Options for Residential Customers

Billing

Understand items on your utility bill and know your utility bill options, like Budget Billing and Paperless Bills.

Payment

Convenient payment options are available anytime, day or night.

Learn More

Date last reviewed or modified: 05/19/2021