Service Reconnection

To reopen an account that was disconnected for non-payment, you’ll need to pay the entire past due amount and provide a receipt to verify the payment.

There are two ways to pay and get a receipt: use Quick Payment or go to a customer service center. Do not use a drop box to pay when the account was disconnected for non-payment.

Service Fees

There is a $25 service fee to have your service reconnected after a disconnect for non-payment.

Pay Using Quick Payment

Use a credit or debit card to pay quickly online without registering. You will need a copy of your City of Austin Utilities bill on hand for the transaction. There is a convenience fee assessed for each Quick Payment: $2.39 for residential and $3.95 for commercial accounts. When you pay your bill using Paymentus, you are leaving the Austin Energy website. 

​Learn more about Quick Payment

Pay at a Customer Service Center

Pay in person at either of our two customer service centers:

  • East Branch at 2800 Webberville Road
  • North Branch at 8716 Research Blvd., Suite 115

Pay in Person at a Pay Station

  • Ask the pay station clerk to fax your payment receipt (include account number) to 512-505-4035. The store may charge a fee for fax services.
  • Then call Customer Care at 512-494-9400 to confirm receipt of the fax and request reconnection.

Find Customer Service Centers and Pay Stations

Do not use a drop box to pay if the account was disconnected for non-payment.

Last Updated: 12/4/18

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