Customer Payment Standards

We must receive your utility bill payment on or before its due date. A good payment record is required in order for you to get your deposit back.

When We Must Receive Payments

Your payment must be received on or before the due date on the bill.

Payments received after the due date will incur a 5% penalty. The penalty will be calculated using the water, wastewater, and electric portions of the current bill.

Payment Methods

Learn about different ways to pay your bill.

Customer Assistance Programs

If you are having financial trouble that is making it hard to pay your utility bill, you may want to find out about our Customer Assistance Programs.

Utility Service Regulations

Payment standards are documented in City of Austin Code, Section 15-9-75.

Date last reviewed or modified: 8/28/18

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