Financial Support Plus 1

Serious illness, a recent job loss, or other emergencies can make it difficult for some customers to pay their utility bills. The Plus 1 fund helps by providing emergency financial aid to customers who are having a temporary problem paying their utility bills.

Eligibility

Funding is distributed by local social service agencies. These agencies screen applicants, determine eligibility, and arrange for funding to be applied to the customer’s utility account.

• One of the local social services agencies listed below can help determine if you are eligible.
• You must be a City of Austin utility customer to receive Plus 1 funds.

How to Qualify and Apply for Assistance

Contact one of these social service agencies listed below to apply.

In some cases:

• You must be a current client of the agency. These agencies are marked with an asterisk (*) and a check mark.
• You must also reside in certain ZIP codes, where indicated.

Want to Donate to the Financial Support Plus 1 Fund?

Voluntary contributions help fund this and other community charitable programs. Every dollar helps and your contribution is tax deductible.

There are many ways customers can give:

• On your paper bill — Mark the amount of your contribution on your bill stub and send your payment plus the additional amount.
   
• In person at our Utility Customer Service Centers — Let your Customer Service Representative know that you would like to donate.
• Online Customer Care — Login and follow the prompts to make a one-time donation or a recurring donation.
• By mail — Customers and non-customers alike can contribute by sending a check, cashier’s check, or money order to:

City of Austin Utilities
721 Barton Springs Road
Austin, Texas 78721
Attention: Customer Assistance Program – Plus 1

Want to Become a Plus 1 Partner Agency?

Austin Energy, on behalf of the City of Austin, invites social service agencies to submit applications to partner in the Financial Support Plus 1 Program. Agencies granted a collaboration agreement will be allocated a pre-determined amount of funds to utilize for their individual agencies.

For more information, email Plus 1 Partners.

Already a Plus 1 Partner Agency?

Partners can use the Financial Support Plus 1 Program Partner form to submit pledges for customers seeking financial assistance. For questions about the form, email Plus 1 Partners.