Financial Support Plus 1

Customer Assistance Programs

City of Austin
Residential customers experiencing financial hardships as well as those impacted by COVID-19 can receive help with their utility bills.
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City of Austin Utility Bill Relief

As our community comes together to respond to the concerns of COVID-19, the City has taken steps to ensure customers have uninterrupted access to utility services and that customers experiencing hardships due to COVID-19 can get immediate utility bill help.

These measures are in effect from now until September 30, 2020:

  • All utility disconnects for non-payment are suspended and all late fees are waived.
  • All customers in need will be placed on payment arrangements.
  • Regulatory electric charges are reduced by 32% for residential and commercial customers, which will result in about a 4% reduction of the total bill. This change for residential customers is in effect immediately and on May 1, 2020 for commercial customers.
  • Rates for all residential electric customers are set at 7.814 cents/kWh for usage above 1,000 kWh.
  • Residential water rates (Tiers 1-3) and wastewater (Tiers 1-2) volume are reduced by 10%.
  • Customer Assistance Program (CAP) Utility Bill Discounts on electric charges are increased from 10% to 15%. Customers with household incomes at or below 200% of the Federal Poverty Level may receive the CAP discount.
  • The Financial Support Plus 1 fund has received additional funding. Customers who experience financial hardship due to the effects of COVID-19 are eligible for the Plus 1 Program.

Get more information about City of Austin Bill Relief

Emergency Financial Aid to Customers in Need

Serious illness, a recent job loss, or other emergencies can make it difficult for some customers to pay their utility bills. The Plus 1 fund helps by providing emergency financial aid to customers who are having a temporary problem paying their utility bills.

Eligibility

Funding is distributed by local social service agencies. These agencies screen applicants, determine eligibility, and arrange for funding to be applied to the customer's utility account.

  • One of the local social services agencies listed below can help determine if you are eligible.
  • You must be a City of Austin utility customer to receive Plus 1 funds.

How to Qualify and Apply for Assistance

Contact one of the social service agencies listed below to apply.

In some cases:

  • You must be a current client of the agency. These agencies are marked with an asterisk (*) .
  • You must also reside in certain ZIP codes, where indicated.

Community Partner Operating Status – COVID19
Normal Operations: Agency is open and doing regular business.
Agency ZIP Code(s) Phone Number
*Aging and Disability Resource Center/Area Agency on Aging of the Capital Area 78744 1-855-937-2372
*Easterseals Central Texas 78754 512-615-6800
*Hospice Austin 78759 512-342-4700
St. Austin Parish-SVDP 78705 512-477-1589
St. Louis Catholic Church-SVDP 78757 512-419-1667
Society of St. Vincent de Paul 78702, 78749, 78660, 78704, 78741, 78731, 78669 512-251-6995 ext. 0
Welcome Table, Inc. 78721 512-926-6339 ext. 4

 

Community Partner Operating Status – COVID19
Limited Operations: Agency is open but has inconsistent hours and days of operations.
Agency ZIP Code(s) Phone Number
*AIDS Services of Austin 78752 512-458-2437
*Foundation for the Homeless 78745 512-615-6897
*Interfaith Action of Central Texas (iACT) 78702 512-386-9145 ext. 312
*Lively (formerly Fulmore) Middle School 78704 512-414-3207
Memorial United Methodist Church 78723 512-452-5798
St. Austin Catholic Church 78703, 78705, 78722, 78751, 78756 512-477-9471
Saint Louise House 78705, 78745 512-297-2129 ext. 211
St. Paul’s Catholic Church-SVDP 78748, 78652 512-420-4077
*Supportive Services for Veteran Families 78741 512-305-4100
*Texas VFW Foundation 78753 512-291-6850
*The SAFE Alliance 78741 512-267-7233

 

Community Partner Operating Status – COVID19
Remote Operations: Agency is open and working with customers via phone and email only.
Agency ZIP Code(s) Phone Number
*Any Baby Can 78723 512-454-3743
*Austin Community College District 78613, 78702, 78640, 78752, 78758, 78736, 78701, 78741, 78665, 78745 512-223-6072
Berkeley United Methodist Church 78745 512-766-0385
Bethany United Methodist Church N/A 512-258-6017
Capital Idea 78701 512-457-8610
*Caritas of Austin 78701 512-472-4135
Carolyn T. Smith Loaves and Fishes Ministry All Saints' Episcopal Church 78705 512-476-3589
Catholic Charities of Central Texas 78754 512-651-6100
David Chapel Missionary Baptist Church 78702 512-472-9748
*Foundation Communities 78745 737-717-4000
*Front Steps, Inc. 78701 512-305-4100
*Goodwill Industries 78753 512-637-7580
Hill Country Bible Church 78613, 78641, 78645, 78717, 78726, 78729, 78732, 78750, 78681, 78664, 78665 512-331-2233
*Housing Authority of the City of Austin 78701, 78702, 78704, 78752, 78745, 78753, 78756, 78758 512-767-7659
*LifeWorks 78704 512-735-2400
*Meals on Wheels Central Texas 78702 512-476-6325
Muslim Community Support Services (MCSS) 78750 512-247-2257
*Refugee Services of Texas 78752 512-472-9472
Sacred Heart-SVDP 78723 512-926-1171
St. Albert the Great Catholic Church-SVDP 78727, 78728, 78753, 78758, 78759 512-836-0020
St. Christopher Conference-SVDP 78717, 78729, 78613, 78681, 78728 512-255-1389
St. John Neumann Catholic Church-SVDP 78746, 78733 512-328-3220
St. Mary Cathedral-SVDP 78701 512-476-3750
St. Thomas More Catholic Church-SVDP 78613, 78726, 78750, 78759 512-258-1161
*Student Emergency Services-UT Austin 78712 512-471-5017
*The Salvation Army Austin 78745, 78721, 78723, 78701, 78721 512-476-1111
UPLift-University Presbyterian Church 78705 512-375-3101
Austin Public Health-Neighborhood Services Unit
Blackland Neighborhood Center 78722 512-972-5790
East Austin Neighborhood Center 78702 512-972-6650
Montopolis Neighborhood Center 78741 512-972-6650
Rosewood-Zaragosa Neighborhood Center 78702 512-972-6740
South Austin Neighborhood Center 78704 512-972-6840
St. John Community Center 78752 512-972-5159 ext. 4
*Austin Voices for Education & Youth AISD school-based Family Resource Centers located at:
*Burnet Middle School 78757 512-841-8280
*Cook Elementary School 78758 512-640-9903
*Dobie College Prep Academy 78753 512-841-4411
*LBJ Early College High School 78724 512-414-7003
*Martin Middle School 78702 512-841-2822
*Mendez Middle School 78744 512-841-1016
*Navarro (formerly Lanier) Early College High School 78758 512-414-8700
*Northeast (formerly Reagan) Early College High School 78752 512-414-6361
*Webb Early College Prep Academy 78752 512-841-9018
Travis County
Pflugerville (North Rural) 78660 512-854-1530
Central (Palm Square) 78701 512-854-4120
Del Valle (South Rural) 78617 512-854-1520
Jonestown (Northwest Rural) 78645 512-854-1500
Manor (East Rural) 78653 512-854-1550
Oak Hill (West Rural) 78735 512-854-2130
South (Post Road) 78704 512-854-9130

 

Community Partner Operating Status – COVID19
Closed Operations
Agency ZIP Code(s) Phone Number
Greater Mt. Zion Baptist Church 78721 N/A

Want to Become a Plus 1 Partner Agency?

Austin Energy, on behalf of the City of Austin, invites social service agencies to submit applications to partner in the Financial Support Plus 1 Program. Agencies granted a collaboration agreement will be allocated a predetermined amount of funds to utilize for their individual agencies.

Email us for information on how to become a partner agency

Already a Plus 1 Partner Agency?

Partners can use the Financial Support Plus 1 Program Partner form to submit pledges for customers seeking financial assistance.

Email us if you have questions the Financial Support Plus 1 Program Partner form

Contact Us

If you have difficulty contacting a Plus 1 Partner Agency or have a concern or complaint, email Bill Help.

Learn More

Date last reviewed or modified: 5/15/20

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