Utility Bill Discounts

Customer Assistance Programs

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City of Austin Utility Bill Relief

As our community comes together to respond to the concerns of COVID-19, the City has taken steps to ensure customers have uninterrupted access to utility services and that customers experiencing hardships due to COVID-19 can get immediate utility bill help.

These measures are in effect through October 31, 2020:

  • Regulatory electric charges are reduced by 32% for residential and commercial customers, which will result in about a 4% reduction of the total bill. This change went into effect April 9, 2020 for residential customers and on May 1, 2020 for commercial customers.
  • Rates for all residential electric customers are set at 7.814 cents/kWh for usage above 1,000 kWh.
  • Residential water rates (Tiers 1-3) and wastewater (Tiers 1-2) volume are reduced by 10%.

These measures are in effect indefinitely or so long as funds remain:

Normal billing operations, including the assessment of late fees, will resume beginning in November 2020. Disconnections for non-payment are expected to resume in early 2021.

Customers who are having difficulty paying their utility bill should contact City of Austin Utilities at 512-494-9400 as soon as possible.

Get more information about City of Austin Bill Relief

Customers on low or fixed incomes who participate in certain state, federal, or local assistance programs can benefit from the City of Austin's Customer Assistance Programs (CAP) utility discounts. CAP Utility Bill Discounts can help reduce utility bills an average of $650 a year.

You may qualify for the following waivers and discounts:

  • Electric Service Customer Charge waiver
  • Discount on your total electrical usage
  • Discount on your Community Benefit Charges
  • Water Service Customer Charge waiver
  • Water Tiered Fixed Charge waiver
  • Water Volume Charge discount
  • Wastewater Service Customer Charge waiver
  • Wastewater Volume Charge Discount
  • Drainage Fee 50% discount


You may be eligible if you or someone in your household participates in one of these programs:

  • Medicaid Program
  • Supplemental Nutrition Assistance Program (SNAP)
  • Children's Health Insurance Program (CHIP)
  • Telephone Lifeline Program
  • Travis County Comprehensive Energy Assistance Program (CEAP)
  • Medical Access Program (MAP)
  • Supplemental Security Income (SSI)
  • Veterans Affairs Supportive Housing (VASH)

You may also be eligible for the program if your household income is less than 200% of the Federal Poverty Level:

2020 Federal Poverty Guidelines
Persons in Household 1 2 3 4 5 6 7 8
Total Annual Income $25,520 $34,480 $43,440 $52,400 $61,360 $70,320 $79,280 $88,240


If you are qualifying using your total household income, you must provide proof of household income with this application:

  • Copy of most recent pay stub(s) from all employers covering the last two months for all members of the household
  • Your most recently filed tax return (must be signed) or W-2 form
  • A signed letter from each employer indicating the level of your wage
  • Documentation of social security income
  • Copy of an unemployment form with eligibility dates
  • Copies of the two most recent unemployment checks
  • Copy of the most recent bank statement showing direct deposit of income (for SSI, Social Security, annuity, pension)

Please call 855-319-6630 with any questions you may have about eligibility.

How to Apply

Print the application:

Complete the application, include documentation of participation in one of the above programs, and send to:

City of Austin Utilities - Customer Care Contact Center - Customer Assistance Programs
PO Box 848
Killeen, Texas 76540-9915

You may also fax the form to 855-319-6629 or call 855-319-6630 to request a form by mail.

Learn More

Date last reviewed or modified: 4/9/20

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