Pay in Person or at a Drop Box

The City of Austin provides Utility Service Centers, authorized pay stations, and drop boxes around the community to make it easy for you to pay in person.

Utility Customer Service Centers

We accept cash, personal or cashier's checks, and money orders at the following locations:

Utility Customer Service Center (East Branch)
Rosewood-Zaragosa Center
2800 Webberville Road
Austin, TX 78702

Open Monday through Friday, 7:45 a.m. to 5:00 p.m.

Utility Customer Service Center (North Branch)
(near Ohlen Rd. and Highway 183)
8716 Research Blvd., Suite 115
Austin, TX 78758

Open Monday through Friday, 7:45 a.m. to 5:00 p.m.

Authorized Pay Stations

Pay stations are located throughout the community. The store may charge a handling fee ($.75 - $1.00) to process payments. 

Customers who wish to make a charitable contribution to the Financial Support Plus 1 Fund may do so at Authorized Pay Stations, but will be charged an additional handling fee to process the contribution.

Pay stations provide only bill payment services. Call 512-494-9400 for detailed account information.

Authorized Pay Stations
Authorized Pay Stations Address City
ACE Cash Express #0550 5341 Cameron Rd. Austin, TX 78723
ACE Cash Express #0551 730 W. Stassney Lane #150 Austin, TX 78745
ACE Cash Express #0552 10205 N. Lamar #107   Austin, TX 78753
ACE Cash Express #0553 8728 B Research Blvd Austin, TX 78758
ACE Cash Express #0554 2425 East 7th St. Austin, TX 78702
ACE Cash Express #0555 5300 N. Lamar Blvd. #101 Austin, TX 78751
ACE Cash Express #0558 8501 Burnet Rd., Ste. C Austin, TX 78757
ACE Cash Express #0559 9411 Dessau Rd. Austin, TX 78754
ACE Cash Express #0563 517 Oltorf St. W   Austin, TX 78704
ACE Cash Express #0565 5332 Manchaca Rd. Austin, TX 78745
ACE Cash Express #0567 2237 East Riverside Dr. Austin, TX 78741
ACE Cash Express #1502 1200 W. Howard Ln. Austin, TX 78754
ACE Cash Express #1503 500 W. William Cannon Austin, TX 78745
HEB #1 2701 East 7th St. Austin, TX 78702
HEB #1 201 N. FM 685 Pflugerville, TX 78660
HEB #2 6607 South IH-35 Austin, TX 78744
HEB #3 1000 E. 41st Street Center Austin, TX 78751
HEB #4 7015 Village Center Austin, TX 78731
HEB #6 12407 N. Mopac Expressway Austin, TX 78758
HEB #7 1434 Wells Branch Parkway Pflugerville, TX 78726
HEB #8 2400 South Congress Austin, TX 78704
HEB #9 5808 Burnet Rd. Austin, TX 78756
HEB #10 7010 Highway 71 West Austin, TX 78735
HEB #11 2110 Slaughter Lane Austin, TX 78748
HEB #12 2508 E. Riverside Dr. Austin, TX 78741
HEB #13 7032 Ed Bluestein Blvd. Austin, TX 78723
HEB #14 170 E. Whitestone Blvd. Austin, TX 78613
HEB #15 9414 N. Lamar Blvd. Austin, TX 78753
HEB #16 13776 Highway 183 North Austin, TX 78750
HEB #17 10710 Research Blvd. Austin, TX 78759
HEB #19 600 W. William Cannon Austin, TX 78745
HEB #20 6001 W. Parmer Lane Austin, TX 78727
HEB #21 12400 State HWY 71 Austin, TX 78733
HEB #23 6900 Brodie Ln. Austin, TX 78745
HEB #25 500 Canyon Ridge Rd. Austin, TX 78753
HEB #26 2800 E. Whitestone Blvd. Cedar Park, TX 78613
HEB #27 11521 N. Hwy. 620 Bldg. A Austin, TX 78750
HEB #28 5800-A W. Slaughter Lane Austin, TX 78749
HEB #29 701 S. Capitol of TX Hwy Austin, TX 78746
Randall's #473 6800 Berkman Dr. Austin, TX 78723
Randall's #485 2025 W. Ben White Blvd. Austin, TX 78704
Fiesta Mart #25 3909 N. IH-35 @ 38th St. Austin, TX 78722
Fiesta Mart #64 5510 S IH 35 @ Stassney Lane Austin, TX 78745
Money Box Office 1114 Lost Creek Blvd., Ste. 310 Austin, TX 78746
Money Box #01 6608 S. Congress Austin, TX 78745
Money Box #02 9616 N. Lamar #199 Austin, TX 78753
Money Box #03 11643-B Research Blvd. Austin, TX 78759
Money Box #04 2805 S. Lamar Blvd. Austin, TX 78704
Money Box #05 907-B N. IH 35 Round Rock , TX 78664
Money Box #06 251 N. Bell (Hwy 183 North) Cedar Park, TX 78613
Money Box #07 7201 Cameron Rd. Austin, TX 78752
Money Box #08 2030 E. Oltorf #102-B Austin, TX 78741
Money Box #09 3840 Airport Blvd. Austin, TX 78722
Money Box #11 706 E. Hopkins San Marcos, TX 78666
Money Box #12 3724-B N. Lamar Austin, TX 78705
Money Box #13 1900 E. Riverside Dr. Austin, TX 78741
Money Box #14 1921 Cedar Bend #C-103 Austin, TX 78758
Money Box #15 6800 Westgate Blvd. #140 Austin, TX 78745
Money Box #16 1717 S. Pleasant Valley #290 Austin, TX 78741
Money Box #17 6401-B Airport Blvd. Austin, TX 78752
Money Box #18 7115 Woodrow Ave. Austin, TX 78757
Money Box #19 2712 S. Congress Ave. Austin, TX 78704
Money Box #47 2006 Veterans Blvd. Del Rio, TX 78840
Money Box #50 2514 East Ben White Blvd. Austin, TX 78741
Money Box #51 1204-A Hwy 123 San Marcos, TX 78666
Money Box #53 11300-B Pollyanna Austin, TX 78753
Money Box #54 719 W. William Cannon #112 Austin, TX 78745
Money Box #55 3148-B Highway 71 East Del Valle, TX 78617
Money Box #56 1103-A N. IH-35 Austin, TX 78702
Money Box #57 2521 Rutland #150 Austin, TX 78758
Money Box #58 3601 W. William Cannon #400 Austin, TX 78749
Money Box #59 1505-C Wells Branch Parkway Pflugerville, TX 78660
Money Box #60 112 East 7th St. Austin, TX 78701
Money Box #61 15300 S. IH 35, Ste. 390 Buda, TX 78610
Money Box #62 9912 Manchaca Rd. Austin, TX 78748
Money Box #63 7112 E. Bluestein Blvd., Ste. #177 Austin, TX 78723
Money Box #64 1909 E. William Cannon, Ste. #101 Austin, TX 78744
Money Box #65 2205 East 7th St. #101 Austin, TX 78702

Drop Boxes

We accept personal or cashier’s checks and money orders at the following drop box locations. Do not put cash in a drop box.

Payments placed in a drop box on a Friday are processed on the next business day (usually Monday).

If you have received a notice of disconnection for non-payment, do not place your payment in a drop box. Make your payment at one of our Utility Customer Service Centers or authorized pay stations.

Drop Box Locations
Address City
625 East 10th Street Austin, TX 78701
505 Barton Springs Road Austin, TX 78704

Last Updated: 8/7/17

Customer Services
Disability Assistance

TDD: 512-477-3663
Relay Texas: 7-1-1

City of Austin ADA Office

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