Autopay Guidelines

How Autopay Works

With Autopay, your utility bill payment is deducted automatically from your bank account each month. The payment amount will be the total balance of your utility bill. Your payment may take up to two business days to process.

You will continue to receive your monthly bill in the mail, unless you sign up for eBill paperless billing.

For most customers, Autopay takes effect on the next bill after you sign up. You should continue making payments manually until you see the Autopay message on your bill. After Autopay starts, you’ll see a message on each bill stating it will be paid automatically with Autopay.

A Customer Care Representative may contact you if we need more information.

Eligibility

  • Residential and commercial City of Austin utility customers may participate.
  • You must have a bank account.
  • You must agree to pay the full utility account balance each month.

Start Autopay

It’s easy to enroll in Autopay.

Step 1: Have your utility account, bank account, and bank routing numbers available.

Step 2: Start Autopay using one of the following options:

Budget Billing and Autopay

If you are on Budget Billing and would like to sign up for Autopay, you can do so one of two ways:

Charitable Contributions and Autopay

  • Monthly Contributions — If you have signed up to make monthly charitable contributions, they will be included in the payment amount each month.
  • One-Time Contributions — If you are on Autopay and want to make a one-time charitable contribution, you can do so by mailing a check to:

    City of Austin — Payment Processing
    PO Box 684368
    Austin, TX 78768-4368

    Please include your utility account number found at the top of the first page of your bill.

Transferring Autopay to a Different Address

Autopay will move with you automatically if you move within the City of Austin utility service area.

Autopay and Multiple Accounts

Multiple accounts must be enrolled separately in Autopay. You will need to provide the utility account number for each account you want to enroll.

There are three ways to add Autopay to multiple accounts:

Autopay and Multiple Premises

If you have service at multiple premises billed to one account, your Autopay payment will be for all the charges for those premises.

Dispute a Bill on Autopay

If you need to dispute a bill, call Customer Care at 512-494-9400. If you have questions about charges, be sure to call at least 10 business days before the bill is due.

Change Autopay Bank Information

Call Customer Care or use the paper Autopay form to change your Autopay bank information. Please allow 10 business days for the change to take effect.

If the City of Austin receives your request at least 10 business days before the due date printed on your utility bill, the change will take effect for the bill currently due.

If the City of Austin receives your request less than 10 business days before the due date printed on your utility bill, the change will not take effect until the next month’s bill.

Stop Autopay

You may cancel Autopay at any time in one of three ways:

Please allow 10 business days for your Autopay cancellation request to be processed.

  • If the City of Austin receives your request at least 10 business days before the due date printed on your utility bill, it will take effect for the bill currently due.
  • If the City of Austin receives your request less than 10 business days before the due date, it will not take effect until the next month’s bill.
  • After your request to stop Autopay has been processed, your bill will no longer include a message stating it will be paid automatically with Autopay.

Insufficient Funds

The City of Austin charges a returned payment fee for insufficient funds. The fee is charged in accordance with the Fee Schedule, as approved by City Council.

Removal from Autopay

The City of Austin reserves the right to remove you from Autopay if two payments are declined (for insufficient funds, frozen account, etc.) in any 12-month period. If removed, you must wait 12 months to enroll again.

Date last reviewed or modified: 8/28/18

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