Why Choose Autopay?

Autopay is a free service that automatically debits your bank account to pay your monthly utility bill.

With Autopay, you continue to receive a monthly bill for review. And most importantly, you save time and money.

Start or Stop Autopay

It’s easy to sign up for Autopay (and you can cancel it anytime).

Step 1: Have your utility account, bank account, and bank routing numbers available.

Step 2: Start or stop Autopay using one of the following options:

  • OnlineLog in to City of Austin Online Customer Care.
  • By Phone — Call Customer Care at 512-494-9400 to speak with a representative.
  • By Mail or Fax — Fax or mail completed forms to start or stop Autopay.

    To request a form, call Customer Care at 512-494-9400. Or you can download and submit the form you need:

    Mail or fax completed forms to:

    City of Austin — Customer Care Contact Center — Autopay
    PO Box 2267
    Austin, TX 78783-2267

    Fax: (512) 505-4035

Want More Information?

Read the Autopay Guidelines for eligibility and other details

Date last reviewed or modified: 8/28/18

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