Report Outages

Report and Check Outage Status Online

¿Habla español?

Consulte el mapa de apagones de Austin Energy para ver si se ha reportado algún apagón.

Puede seleccionar el idioma español en el mapa e introducir su dirección en el campo de búsqueda para localizar su área en el mapa.

Puede reportar un apagón y también inscribirse para recibir alertas de apagones en su teléfono celular.

¿Desea inscribirse para recibir alertas de apagones?
Envíe APA o APAGON por mensaje de texto a 287846.

¿Preguntas?
Llame al 512-494-9400 y presione el 2 para hablar con un representante en español.

Austin Energy strives every day to supply affordable, reliable power to our customers. But power outages do occasionally happen — due to storms, tree limbs, vehicles, fires, even wildlife.

If you experience a power outage, it’s easy to notify Austin Energy via the internet, text message, or phone. We’ll dispatch crews to locate and repair the outage as quickly as possible.

What to Do When the Power Goes Out

Before you report an outage:

  1. Check to see if your neighbors still have power. 
     
  2. Check the Austin Energy Outage Map to see if an outage has been reported. Type your address in the Search field to locate your area on the map.
     
  3. Check your breakers if you can do so safely. The outage may exist only in your home or business because of a blown fuse or a tripped circuit.

  • If you have checked your breakers and are still without power, report the outage online.
  • If you have not or cannot check your breakers, call 512-322-9100 to report your outage.

Use the Outage Map to Stay Up-to-Date 

The Austin Energy Outage Map is a quick way to monitor current outages in our service area. We update the outage map every 10 minutes, and offer updates and estimated times of restoration. 

Need Help Using the Map?

Report Your Outage, Check Status, and Sign Up for Alerts

You can report an outage online, by text messaging, or by phone. You can also sign up to receive text message alerts.

If you are already signed up to receive Outage Alerts, text OUT to 287846 to report an outage.
Envíe APAGON por mensaje de texto a 287846 para reportar un apagón.​ 

How to Report an Outage

You will be asked to complete three steps when you report your outage.

Step 1. Enter information about your service account so we can locate your outage.

To help us locate your outage:

  1. Enter your 10-digit City of Austin Utilities account number (include any leading or trailing zeros) or your 10-digit phone number associated with your utility account. 
  2. Enter your five-digit ZIP code.
  3. Check I am not a robot. This is a security feature we use to protect data and privacy.
  4. Click Continue to verify the address of the outage.

You can find your account number in the upper right-hand corner of your printed bill under Summary of Service, on your e-bill, or at City of Austin Online Customer Care.

Step 2. Verify the address of the outage.

  1. Select the address for the outage you are reporting.  
  2. Click Continue to report the outage.

Step 3. Report the outage.

  1. If Austin Energy is already aware of your outage, you will see a message on the screen, along with a status update if one is available.
  2. If you know your breakers are not the reason for the outage, check Yes, I have checked my breakers and want to report a power outage.
  3. You can sign up for Outage Alerts via text messages to receive status updates about the power outage and any future outages. You also can request a phone call when your power is restored.
  4. Click Submit to report your outage.

Having trouble? Watch our "how to" video, or call 512-322-9100 to report your outage.

Waiting to Start Electric Service at a New Address? 

Whether you are new to Austin Energy or transferring service to a different address, you can sign up to Get Outage Alerts after the start-of-service date.

Learn More

Date last reviewed or modified: 4/9/21

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