Billing & Payment

Commercial Utility Services with the City of Austin

Austin Energy manages accounts and billing services for all City of Austin utilities.

Your bill includes charges for your City of Austin utility services. Depending on the location of your business, it can include charges for drainage, electric, solid waste, street service, wastewater, and water.

City of Austin Utilities
  Customer Care Online Customer Care
COA logo

Phone: 512-494-9400

TDD: 512-477-3663

Toll-free: 888-340-6465 - outside Austin

Customer service for electric, water, solid waste, and recycling services with the City of Austin.

Get help with:

  • Residential and commercial utility services
  • New service, transfer, or service disconnection
  • Questions about your account or your bill
  • Deposits and initiation fees
  • Budget billing
  • Payment extensions or payment options
  • Help with high bills

On the web:

You can manage your utility services any time, day or night.

After you have established a utility service account with the City of Austin, you can register with Online Customer Care.


Log in to City of Austin Utilities Online Customer Care to:

  • Pay your bill
  • Set up automatic payments
  • Sign up for paperless eBills
  • Monitor your usage
  • Get tips for reducing your usage
  • Read Austin Utility News monthly newsletter
  • Use a variety of other features


Information on Your Utility Bill

Each bill includes the following information:

  • Account Number — Number to use when calling Customer Care about your account. Include this number on checks and electronic payments. Be sure to include any leading zeroes.
  • Date Due — Date by which to pay bill to avoid penalty.
  • Contact Information — Numbers to call if you have questions.
  • Utility News — Messages or announcements.
  • Contributions — Places on your payment stub to make charitable contributions.
  • Service Details — List of charges for each of your utility services.
  • Authorized Pay Stations and Drop Boxes — Places where you can pay bills or drop off payments.

Charges on Your Bill

Your bill will include charges for your electric usage. Commercial customers are billed according to various commercial rate classes.

Your bill also will include other line items, such as customer charge, power supply adjustment, and regulatory, community benefit, and energy efficiency charges.

Utility Rates and Fees — You can view all current City of Austin utility rates and fees online.

Payment Options

The City of Austin provides a variety of methods and options for paying your utility bill in person or online.

Payment Arrangement

Commercial customers who need extra time to pay off a past-due account balances may make payment arrangements in order to keep their utility accounts in good standing.

Learn how to make a Payment Arrangement

Sales Tax Exemption

Some customers may be eligible to receive a sales tax exemption from their electricity usage. To see if your business is eligible:

  1. Download and complete the Sales Tax Exemption Certificate (pdf).
  2. Email the completed form to Tax Office or mail it to City of Austin Utilities Customer Care, 721 Barton Springs Road, Austin, TX 78704-1194.

Call City of Austin Utilities Customer Care at 512-494-9400 if you have questions about the sales tax exemption.

Learn More


Date last reviewed or modified: 1/31/20


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