Pay by Phone or Web

You can make Quick Payments over the phone or online. Learn about using Quick Payment to reconnect service.

Call toll-free 1-833-375-4919 to make utility payments by phone. Or use Quick Payment at Online Customer Care.

There is a convenience fee assessed for each Quick Payment: $2.39 for residential, $3.95 for commercial accounts.

Types of Quick Payments Accepted

Quick Payment lets you pay your utility bill with:

• ATM/debit cards
• Discover
• Electronic checks
• MasterCard
• Visa

Required Information

You'll need to supply:

• City of Austin account number, including any leading zeroes
• Credit card or ATM/debit card number and expiration date
• ZIP code where the credit or debit card statement is mailed for payment
• ZIP code for your service address
• Routing number and checking account number if paying by check
• Payment amount

A return item charge will be assessed if payment is rejected.