Release Account Information

City of Austin utility customers can give another person, such as a parent, caretaker, or a business associate — someone who does not live with them — access to their account.

Access can be unrestricted, or you can limit the information shared.


The person or agency given access must not benefit from the utility service. However, they may make arrangements without being legally responsible for the bill.


To grant access, the account holder must complete and sign the Release of Information Authorization form (pdf).

Next Steps

Submit forms by mail, fax, or email.

City of Austin - Austin Energy - Customer Care Contact Center
721 Barton Springs Road
Austin, TX 78704-1194

Fax: 512-505-4020

Email: Customer Care

Date last reviewed or modified: 8/28/18

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