Add a Financially-Responsible User

City of Austin utility customers can add another adult to their account as a financially responsible authorized user.

Authorized users are usually spouses, domestic partners, roommates, or business associates. The authorized user may live at the address listed on the account and benefit from utility services.

What Authorized Users Can Do

Authorized users can access billing information, but not the account holder’s personal information, such as a Social Security Number. They can request to start or stop service and can make payments. Authorized users also are financially responsible for utility bills while they benefit from services.

Who Can Be an Authorized User

To qualify, authorized users must:

  • Be 18 or older
  • Have proper identification, such as a Social Security Number, driver’s license, Texas ID, U.S. passport, or Matricula Consular
  • Have authorization from the account holder
  • Agree to be financially responsible for the account
  • Not have a past due balance with City of Austin utilities

Please note that regardless of relationship status, the authorized user must be authorized by the account holder.

To Add an Authorized User

To add an authorized user, account holders can call Customer Care at 512-494-9400. Please have proper identification ready. Customer Care will ask for additional documentation.

You can also go to Online Customer Care to add an authorized user online.

Date last reviewed or modified: 8/28/18

Customer Services
Disability Assistance

Relay Texas: 7-1-1
TDD: 512-477-3663 

Request Accommodations

Report Outages

Follow Us