Access to Your Account Information

City of Austin utility customers may:

  • Release utility account information to another person
  • Add an authorized user to their utility account
  • Request past utility account records

Release Your Account Information — You may give another person who is not living with you, such as a caregiver, parent, or business associate, access to your City of Austin utility account.

Add an Authorized User — You may add a financially-responsible authorized user to your account. Financially responsible users are typically spouses, domestic partners, roommates, or business associates.

Request Your Past Account Records — Your past utility account information is available by request.

Date last reviewed or modified: 8/28/18

Customer Services
Disability Assistance

Relay Texas: 7-1-1
TDD: 512-477-3663 

Request Accommodations

Report Outages

Follow Us