Access to Your Account Information

City of Austin utility customers may:

  • Release utility account information to another person
  • Add an authorized user to their utility account
  • Request past utility account records

Release Your Account Information — You may give another person who is not living with you, such as a caregiver, parent, or business associate, access to your City of Austin utility account.

Add an Authorized User — You may add a financially-responsible authorized user to your account. Financially responsible users are typically spouses, domestic partners, roommates, or business associates.

Request Your Past Account Records — Your past utility account information is available by request.

Last Updated: 5/30/17

Customer Services
Disability Assistance

TDD: 512-477-3663
Relay Texas: 7-1-1

City of Austin ADA Office

Report Outages
RT How about working with my science fair kiddos to make some epic boards for tomorrow’s Regio…
We're making sure all the judges have the proper scoring sheets. A big shout-out to the hundreds of judges who help…
Fancy! Can't wait to see it!


Follow Us