Utility Bill Relief Updates

Current Information You Need

City of Austin
Residential customers experiencing financial hardships as well as those impacted by COVID-19 can receive help with their utility bills.
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Important Notice

To responsibly serve customers and the community, City of Austin Utilities has resumed standard collections operations, including utility disconnections for non-payment.

If you are experiencing a financial hardship due to COVID-19, help is still available in the form of payment arrangementsCustomer Assistance Program (CAP) Utility Bill Discounts, and the Financial Support Plus 1 fund.

Customers who are having difficulty paying their utility bill should contact City of Austin Utilities at 512-494-9400 as soon as possible discuss your options and avoid interruption of service.

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Date last reviewed or modified: 10/28/21

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