Utility Bill Relief Updates

Current Information You Need

City of Austin
Residential customers experiencing financial hardships as well as those impacted by COVID-19 can receive help with their utility bills.
Apply Now

City of Austin Utility Bill Relief

The City of Austin has approved emergency bill relief measures for utility customers who are experiencing financial hardship as a result of Winter Storm Uri or COVID-19.

An additional $10 million funding infusion to the Plus 1 Customer Assistance Program from Austin Water and Austin Energy will extend the following measures indefinitely, as long as funds remain:

Austin City Council also put in place series of measures designed to help customers avoid high utility bills as a result of the extreme winter weather our area experienced February 11-20. These measures include a combination of rate reductions, fee waivers, and utility bill credits. 

Learn more about utility bill credits and temporary rate and fee reductions

Customers who are having difficulty paying their utility bill should contact City of Austin Utilities at 512-494-9400 as soon as possible.

Latest News Updates

Stay Home Work Safe: Resources for Commercial Customers

Tips for Saving Energy

Learn More

Date last reviewed or modified: 3/8/21


Follow Us