Utility Bill Relief Updates

Current Information You Need

City of Austin
Residential customers experiencing financial hardships as well as those impacted by COVID-19 can receive help with their utility bills.
Apply Now

Important Notice

To responsibly serve customers and the community, City of Austin Utilities has resumed standard collections operations, including utility disconnections for non-payment.

If you are experiencing a financial hardship due to COVID-19, help is still available in the form of payment arrangementsCustomer Assistance Program (CAP) Utility Bill Discounts, and the Financial Support Plus 1 fund.

Customers who are having difficulty paying their utility bill should contact City of Austin Utilities at 512-494-9400 as soon as possible discuss your options and avoid interruption of service.

Latest News Updates

Stay Home Work Safe: Resources for Commercial Customers

Tips for Saving Energy

Learn More

Date last reviewed or modified: 10/28/21


Follow Us