Utility Bill Relief Updates

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City of Austin
Residential customers experiencing financial hardships as well as those impacted by COVID-19 can receive help with their utility bills.
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City of Austin Utility Bill Relief

The City of Austin approved emergency bill relief measures for utility customers who are experiencing financial hardship as a result of Winter Storm Uri or COVID-19. These measures include utility bill credits and temporary rate and fee reductions.

To responsibly serve customers and the community, City of Austin Utilities will resume standard collections operations, including utility disconnections for non-payment, in July 2021.

If you are experiencing a financial hardship, we want to help. Please contact us at 512-494-9400 to discuss your options and avoid interruption of service.

City of Austin Utilities will extend the following measures as long as funds remain:

Learn more about utility bill credits and temporary rate and fee reductions

Customers who are having difficulty paying their utility bill should contact City of Austin Utilities at 512-494-9400 as soon as possible.

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Date last reviewed or modified: 3/8/21

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