City of Austin Utilities prepared to assist customers affected by federal government shutdown

January 18, 2019

City of Austin Utilities is ready to help customers who are affected by the ongoing United States government shutdown.
If a utility customer states that they are directly affected by the government shutdown, here is how the City can help:

  • Postpone collection activity for 30 days.
  • Evaluate if the customer is eligible for assistance through some of our Customer Assistance Programs or payment arrangements.
  • If affected customer was disconnected due to recent nonpayment, service will be restored.

If the government shutdown lasts more than 30 days, the City will re-evaluate each affected customer's account.

"As a community owned utility, we are here to support our customers affected by the government shutdown and who may be experiencing difficulties paying their bills," said Kerry Overton, Deputy General Manager and Chief Customer and Compliance Officer. "We have a process in place that hopefully will make getting help with their City of Austin Utility bills easy during this difficult time."

The City urges customers experiencing financial hardships to check out available programs or contact the Customer Care Contact Center at 512-494-9400 to work through mutual solutions to ensure continuous utility service.

Austin Energy manages the City of Austin utility billing for water, electric, and other services.

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