Who We Are

Public Power Works for You

Your Community. Your Power.

Your Community. Your Power. Photo of a lineman on a telephone pole.

Being a not-for-profit, community-owned utility means we answer to you, our customers.

Austin Energy exists to serve the community. We have no shareholders and do not operate for profit. Our customers are our stakeholders and help guide our policies, programs and investments.

What Public Power Means for You

The mission of public power is to provide value to communities through local ownership. Austin Energy is one of 72 public power utilities in Texas, serving over 5 million customers statewide.

Public power is built around delivering real value to the people it serves. It means keeping power on, restoring service quickly, and planning ahead so Austin is ready for what comes next.

It means delivering value back to customers. It means advancing a cleaner grid with programs that make it easy for customers to participate. And it means every dollar stays in Austin, funding the infrastructure, services, and programs our community relies on.

  • Reliability and Affordability
    Reliability means having power when you need it. Austin Energy works around the clock to keep the lights on and restore service quickly when outages occur. We are also investing in stronger infrastructure and smarter technology to reduce outages and strengthen the system over time.
     
    System Reliability: Austin Energy vs. Statewide
    Austin Energy TX Electric Utilities Average
    Average number of interruptions a year per customer 0.98 1.40
    Average interruption length (minutes) 74.30 153.40
    Average time to restore service (minutes) 76.13 109.70
    Source: Austin Energy FY25 Annual Report 
    These numbers do not include major outage events.

     

    Affordability is about more than keeping bills low. It is about delivering consistent value to our customers.

    Austin Energy’s residential bills are among the lowest in Texas, averaging about $60 less than the state average. We work to keep rates stable while continuing to invest in the infrastructure and programs that support long-term value.

    Average Residential Monthly Bill

    		Average Bill
    Texas $166.19
    Austin Energy $104.85
    Source: U.S. Energy Information Administration Form 861, October 2025 
  • A Cleaner Energy Future

    Austin Energy is helping build a cleaner energy future with green power programs that make it easy for customers to participate.

    From renewable options to energy efficiency, customers have real ways to make a positive impact while supporting a more sustainable Austin.

    Clean energy here is not one-size-fits-all. It is local, flexible, and shaped by the people who choose to be part of it.

  • Reinvestment in Austin

    Because Austin Energy is community-owned, every dollar stays local.

    That means continued investment in reliability, infrastructure, clean energy, and city services that support the community every day. It also means funding assistance programs that help neighbors when they need it most.

    This is how public power works, by turning everyday operations into long-term community benefit.

Public power works because it is built around the people it serves, delivering reliable service, meaningful value and a future Austin can count on.

Learn More

 

Date last reviewed or modified: 04/22/2026