Austin Energy prepared for extreme cold weather; tips for customers to stay warm

February 2, 2022

Austin Energy is prepared for extreme weather events all year long. With severe cold and possible icy precipitation headed to our service area, the utility is ready to respond in the event of power outages. The utility supplies safe, affordable, reliable power to our customers every day, but power outages do occasionally happen. One out of three outages in our area are caused by vegetation and weather. During windy and stormy weather, heavy ice and snow can cause tree limbs to break and sway, rubbing against or hitting power lines. This can cause service fluctuations and widespread outages.

Restoring power is more than just flipping a switch. You may see line workers, forestry crews and trucks in your neighborhood, but employees throughout the utility are also working 24/7 to safely restore power. Our first priority is to keep our crews and customers safe so be aware that weather and other hazards may slow down the power restoration process.

We encourage Austin Energy customers to be prepared for power outages by signing up for our text Outage Alerts and checking our mobile-friendly outage map at Customers can also report outages at 512-322-9100.

Other ways customers can be prepared and stay safe during a winter storm:

  • Keep cellphones charged and backup chargers fully charged.
  • Use power strips to help protect electronic devices in case of a power outage. Consider using external power sources for your electronics.
  • Assemble a storm preparation kit with flashlights, fresh batteries, snacks, water and other necessities. Make sure everyone in your home knows where to find it.
  • Keep your refrigerator and freezer doors closed, if possible. Food will stay good up to four hours.
  • Do not drive over or go near a downed power line, it could be energized. Call 3-1-1 if you see a downed line to report it. If the line is sparking, call 9-1-1.
  • If you see limbs on wires or see downed tree limbs, please call 3-1-1 to report them.

Get other tips from our outage preparedness checklist 

Customers can also follow these tips to save energy during cold weather:

  • Set your thermostat at 68 degrees or lower in the winter. Wear warm, comfortable clothing to help stay warm indoors instead of adjusting the thermostat.
  • Keep doors and windows closed to minimize hot air from escaping the home.
  • If you have a fireplace, use it to help heat your home instead of turning up the thermostat. When not in use, make sure your fireplace damper is closed to prevent heat from escaping up the chimney.
  • Switch the setting on ceiling fans to run clockwise at a low speed. This gentle updraft helps push warm air near the ceiling down into your living space.
  • Save energy in the kitchen. Give your oven and wallet a break by using the oven light to check on the food instead of opening the door. Use a slow cooker or microwave instead of the oven. Do not use the oven to heat your home.

Get more information about winter energy savings