Current Conditions

Even with normal conditions, there can still be outages. Austin Energy has crews on standby 24/7 to respond immediately to power outages, and we repair most routine outages within a short period of time.

If you have an outage, here’s how you can report it:

1. Online — Report an outage online and check the Outage Map for status updates.


2. By text message — Text OUT to 287846 to register. Austin Energy will text you back with status updates, as available.
   
   If you are not already registered for text alerts, the system may prompt you for your account number or the phone number associated with your account. Learn more about registering for Outage Alerts.


3. By phone — Call 512-322-9100.   

Beat the Heat with Conservation Tips

Summers in Texas can be scorchers. As residents look for relief from the heat, that often leads to increased electricity use. Here’s what you need to know to conserve energy and help Texas keep its cool:

• Raise your thermostat by a few degrees.
• If you have central air, do not close vents in unused rooms. This could increase pressure and cause duct leaks.
• If you have a window unit, close off unused rooms.
• Close shades and curtains on windows hit by direct sunlight to prevent heat from getting indoors.
• Avoid turning on the oven during the hottest time of the day.
• Unplug appliances, chargers, and electronic devices when you are not using them. They use energy even when they are turned off.

Find more conservation tips at austinenergy.com/go/summer.

Now is the Time to Plan Ahead

It's hard to know when you might have a power outage, but the best time to prepare is before you have one. Take a look at our preparedness page for tips to make an outage prep plan that works for you and your household. This will help you get ready and stay ready before a power outage ever happens.

Stay Safe if You Have an Outage

Here’s what you can do to stay safe if you have a power outage.