Contractor Disconnects

Reduce Wait Times on Residential Electric Service Rebuilds

Austin Energy is implementing the Contractor Disconnects program to reduce wait times for certain types of residential projects.

This program enables participating electrical contractors to complete all phases of electrical residential service rebuilds — specifically disconnects and reconnects — that would otherwise need to be performed by Austin Energy.


Electrical contractors who participate in this program will be allowed to cut Austin Energy seals and supply conductors to perform:

Overhead Services

  • Upgrade and reconnect electric service, using Austin Energy approved splices
  • Install transfer switches
  • Change out main panel
  • Replace load side conductors

Underground Services

  • Replace load side conductors in the meter can
  • Upgrade main panel
  • Install transfer switches

The project will not meet program requirements if the Austin Energy service drop conductors (line side) require extension for either type of service or if the meter can needs to be replaced.

How to Participate

  • Electrical contractors who wish to participate must be established with the Texas Department of Licensing and Registration (TDLR) and registered with the City of Austin Development Services Department (DSD) Special Inspections Program.
  • There will be a 60-day initial open registration period from May 2, 2022 through June 30, 2022. Future registration periods will be announced on this webpage.
  • Approved registrations are good for one year from approval date. Electrical contractors who wish to participate in the program will need to register with Austin Energy annually and follow all required guidelines.

  • A mandatory web-based training class will occur following the close of each registration period.
  • There will be a $165 charge assessed to each permit that is accepted into the program to cover the cost of Austin Energy’s Completeness Check. This charge will show up on the permit as AE Field Ops Consultation.
  • It is solely the responsibility of the permit holder to keep a permit active until it receives a Final status. To do so, permit holders must actively perform work toward the completion of the permitted project and schedule a final inspection.

Download the Contractor Disconnect Terms and Conditions (pdf) for complete details

Workflow for Participating Contractors

  1. Participating contractors may pull permits per guidelines with Request to Disconnect in the work description.
  2. An Austin Energy spotter will perform a field service check and note if the participating contractor is cleared to perform the work (meaning to cut the seal on the meter).
  3. The participating contractor will schedule electrical inspection, verify the inspection date, and notify Austin Energy Dispatch of their intent to perform the work (to cut the seal).
  4. The participating contractor will perform the work on the agreed-upon date, have the service inspected prior to re-energizing, and Submit the Designee Completeness form (pdf) to Austin Energy on the same day work is completed.
  5. Austin Energy will electronically attach the Contractor Disconnect Designee Completeness form (pdf) to the permit and release the permit, as well as perform follow-up to check connections and install the final meter seal.

How To Become a Participating Contractor

Important Documents


Email: Austin Energy Contractor Disconnect Program

Date last reviewed or modified: 5/2/22


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