Current Conditions

Crews worked through the night and continue to restore power throughout the service area following the severe weather brought heavy rains, lightning and around 65 mph winds. The extreme winds that came from this storm snapped many large branches and brought tree limbs into power lines and equipment. To make these repairs, crews first have to clear the debris before they can work on the equipment and restoring power. This can add extra time to restoration efforts.

New outages may occur throughout the day as storm-weakened branches fall and damage electrical equipment.

Austin Energy will continue to work 24/7 until all outages are restored. All available crews are in service, and the utility thanks customers for their patience.

Continue to check this page for updates, as well as X, Facebook, and Instagram. 

Restoration Process

Austin Energy staged additional crews ahead of the weather so we could quickly and safely begin restoring customers. Because of planning and progress, Austin Energy is in Phase 3 of our phased restoration process:

• Phase 1 — The utility focuses on restoring power to critical life-safety services and getting circuits back online. Circuits cover large areas and provide power to many customers. Repairing a circuit can restore thousands at a time and help pinpoint smaller, more specific outages. Also, as part of this phase, Austin Energy is gathering a more detailed assessment of the damage to get a more accurate picture of the situation and enhance our restoration efforts.
• Phase 2 — Austin Energy prioritizes outages affecting the largest number of customers to get more residents restored faster. The utility will work every incident, down to single issues affecting one customer.
• Phase 3 — Austin Energy is focused on the remaining small outages. These are often complex or time-consuming incidents, with each affecting a small number of customers. It can take hours to make these repairs, restoring one to two customers at a time.

Crews may ask to access to Austin Energy equipment, such as power lines in a utility easement located on private property. Residents are asked to provide access as needed.

Customer-Side Damage

In some cases, there will be damage to customer-owned equipment. Customers will need to call a licensed electrician if there is damage to customer-owned equipment. These repairs must be made before Austin Energy brings power to your property, and no electrical repair work should begin until power has been disconnected. If needed, you can find a list of licensed contractor through the Texas Department of Licensing and Regulation.  

How to Report an Outage

If you have an outage, here’s how you can report it:

1. Online — Report an outage online and check the Outage Map for status updates.
2. By text message — Text OUT to 287846 to register. Austin Energy will text you back with status updates, as available.
   
   If you are not already registered for text alerts, the system may prompt you for your account number or the phone number associated with your account. Learn more about registering for Outage Alerts.
3. By phone — Call 512-322-9100. 

Stay Safe Around Downed Power Lines

Here’s what you can do to stay safe if you have a power outage.