Who We Are
Customer Driven and Community Focused
Austin Energy is more than just an electric utility. We are 1,700 of your friends and neighbors with a mission to safely deliver clean, affordable, reliable energy and excellent customer service — 24 hours a day, 365 days a year.
As a community-owned utility, we're a not-for-profit enterprise of the City of Austin working to make sure we can meet and exceed the needs of those we serve. This is how Austin Energy strives to be Customer Driven and Community Focused.
Safety is a Core Value and Top Priority
Working around, with, and near electricity and electrical equipment is inherently hazardous. The safety of our employees and our customers is our utmost concern. We strive to safely deliver energy by going above and beyond the industry safety standards, investing in quality safety equipment, and creating a culture among our employees that prioritizes safe practices for themselves and others.
We also want to keep our community safe. We offer safety education to local elementary schools so that the students know how to be safe around electricity and what to do if they are faced with an electrical hazard. Our Outage Map has a hazards layer where users can view any known electrical hazards such as downed power lines, blown fuses, trees on power lines and more 24/7.
Pioneers for Sustainable, Clean Energy
We’re committed to leading the way in utility environmental excellence. Currently we target reaching carbon-free generation by 2035. We’re greener than ever, meaning that if you want to take action to limit climate change, you can feel better about the electric power you get from us.
Affordable Rates, Financial Assistance for Those in Need
The average Austin Energy residential customer comes in well below state averages for both energy use and bill amounts. As a not-for-profit electric utility, we strive to keep our electricity affordable and to provide help to customers who face financial difficulty. Each year, our Customer Assistance Programs provides $10 million in discounts and waivers to help customers pay their electric utility bills.
Reliable Power When You Need It the Most
We know it’s more likely for you to wonder why your lights have gone off, rather than how we keep them on, but we work hard to make a reliable electric system for customers. It's a 24/7 job, and we're here to help make sure you have the power you need and expect.
Excellent Customer Service
Our Customer Care Center is staffed with local customer care representatives who care about and understand our customers’ needs. Our representatives are highly trained and knowledgeable, ready to work with customers to ensure their energy needs are covered. This way, we deliver the best customer service possible.