Report Telephone Scams
Telephone requests for payment using credit or money cards to avoid shut-off are not from Austin Energy or City of Austin Utilities Customer Care.
- Our representatives never ask customers for credit card information or to purchase money cards over the phone.
- We will never ask customers to make a wire transfer.
What to Do
If you receive a phone call to purchase a money card, give credit card information, or are asked for a wire transfer to pay a utility bill, hang up and dial 3-1-1 or 512-974-2000 to report the incident immediately.
If you suspect a phone call might be a scam, call the City of Austin Customer Contact Center at 512-494-9400 to verify your utility account status.