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Austin Energy Information for Residential Customers
Residential electric services for the City of Austin
Start, Stop, or Transfer Residential Service
New or existing residential customers can start, stop, or transfer utility services with the City of Austin on the phone, online, or in person.
Billing and Payment
City of Austin Utilities offers multiple billing and payment options. Find the options that work best for you.
Customer Assistance Programs (CAP)
Customers on low or fixed incomes who participate in certain state, federal, and local assistance programs can also benefit from the City of Austin’s utility bill discounts program.
Residential Services
We're here to help. Call Before You Dig, Street Lighting, and Tree Pruning are just some of the services available to our residential electric customers.
Report a Problem
When the lights go out, learn how to report power outages and get text alerts. Know how to identify pole problems and phone scams, and report electricity theft.
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City of Austin Utilities Online
Start/Stop/Transfer Service
Call Before You Dig
Bill Disputes
Tree Pruning
Contact Us
