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Austin Energy Information for Residential Customers
Residential electric services for the City of Austin
City of Austin Utilities for Your Home
New or existing residential customers can start, stop, or transfer all utility services with the City of Austin online, on the phone, or in person.
Billing and Payment Options
Find the billing and payment options that work best for you. Customer Assistance and Payment Arrangements are available.
Austin Energy Residential Services
We're here to help. Call Before You Dig, Street Lighting, and Tree Pruning are just some of the services available to our residential electric customers.
Ways to Save Money & Energy
Austin Energy has multiple energy options, helpful tips, rebates, and incentives to help you save money on your energy bill year round.
Report a Problem
When the lights go out, learn how to report power outages and get text alerts. Know how to identify pole problems and phone scams, and report electricity theft.
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City of Austin Utilities Online
Start/Manage Service
Billing & Payment
Bill Disputes
Contact City of Austin Utilities
Utility Updates Related to COVID-19
City of Austin COVID-19 Updates
Winter Storm Recovery Resources
Austin Utilities Now
