Residential

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Start, Stop, or Transfer Residential Service

New or existing residential customers can start, stop, or transfer utility services with the City of Austin on the phone, online, or in person.

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Billing and Payment

City of Austin Utilities offers multiple billing and payment options. Find the options that work best for you.

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Customer Assistance Programs (CAP)

Customers on low or fixed incomes who participate in certain state, federal, and local assistance programs can also benefit from the City of Austin’s utility bill discounts program.

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Residential Services

We're here to help. Call Before You Dig, Street Lighting, and Tree Pruning are just some of the services available to our residential electric customers.

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Report a Problem

When the lights go out, learn how to report power outages and get text alerts. Know how to identify pole problems and phone scams, and report electricity theft.

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