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Approved Electric Rates

Fiscal Year 2021

City of Austin Utility Bill Relief

As our community comes together to respond to the concerns of COVID-19, the City has taken steps to ensure customers have uninterrupted access to utility services and that customers experiencing hardships due to COVID-19 can get immediate utility bill help.

These measures are in effect indefinitely or so long as funds remain:

All customers in need will be placed on payment arrangements.
Customer Assistance Program (CAP) Utility Bill Discounts on electric charges are increased from 10% to 15%. Customers with household incomes at or below 200% of the Federal Poverty Level may receive the CAP discount.
The Financial Support Plus 1 fund has received additional funding. Customers who experience financial hardship due to the effects of COVID-19 are eligible for the Plus 1 Program.

Normal billing operations, including the assessment of late fees, resume in November 2020. Disconnections for non-payment are expected to resume in 2021.

Customers who are having difficulty paying their utility bill should contact City of Austin Utilities at 512-494-9400 as soon as possible.

Get more information about City of Austin Bill Relief

Austin Energy Adjusted Pass-through Charges

Changes to Austin Energy's pass-through charges, including the Power Supply Adjustment, the Regulatory Charge, and the Community Benefit Charge, were approved October 1, 2020 and are effective as of November 1, 2020.

Residential customers will see little to no effect on their overall monthly bills. Impacts to commercial customers will vary depending on consumption patterns.

The Power Supply Adjustment is decreasing by 1.9%. The PSA is a dollar-for-dollar recovery of fuel expenses, electric sales, and purchases in the Electric Reliability Council of Texas wholesale market.

The Regulatory Charge is increasing by 19% from its current charge, though this is still a decrease from last year. Earlier this year, Austin Energy lowered the Regulatory Charge by 32% as part of the utility's interim bill relief measures. The Regulatory Charge covers Austin Energy's share of statewide transmission grid costs.

The Energy Efficiency portion of the Community Benefit Charge is decreasing by 29%. The CBC recovers certain costs associated with the Customer Assistance Program, Energy Efficiency Services, and Service Area Lighting.

No changes were made to Austin Energy's base rates through this process.

View the approved electric rates tariff (pdf)