Affordable Energy Summit

Working Together to Help Our Neighbors in Need

The annual Affordable Energy Summit keeps Austin Energy’s community partners and direct service providers up-to-date on programs and changes that could impact low-income customers.

At this annual event, Austin Energy presents updates on our Customer Assistance Program, which provides payment assistance to our customers who face financial difficulties or serious medical problems. Topics include program benefits, residential rates, collections process, and bill options for customers.

By working directly with our community partners, Austin Energy can reach more customers by working with agencies that serve thousands of clients monthly. Community partners include non-profit organizations, faith-based groups, government agencies, advocacy groups, and low-income housing representatives.

Please email Community Connections for more information about the next Affordable Energy Summit.

Previous Events At-A-Glance

Year Location Attendees Agencies Represented Photos Presentations (pdf)
2018 AT&T Conference Center 160 72 View 2018 Event Photos City of Austin Utilities
Collections Process & Payment Arrangements
Customer Assistance Program
​Customer Assistance Program Data Segmentation & Evaluations
Introduction to Information Request & Escalations
​Low-Income Solar & Electric Vehicle Offerings
​Low-Income Weatherization
​Utility Services Regulations
2017 AT&T Conference Center 167 65 View 2017 Event Photos City of Austin Utilities
Payment Arrangements & Collection Process
Customer Assistance Program
​Energy Efficiency Programs
EVs are for EVeryone
​Low-Income Consumer Decision Making
​Affordability and the Austin Energy Strategic Plan
​Utility Services Regulations
2016 AT&T Conference Center 131 67 View 2016 Event Photos Austin Energy 101
City and Community Engagement
City of Austin Utilities
​Customer Advocacy
​Customer Assistance Program
​Data Analysis
​Payment Arrangement & Collection
​Utility Services Regulations
2015 Norris Conference Center 144 55 View 2015 Event Photos Credit and Collections
Low-Income Consumer Advisory Task Force
The Customer Experience
2014 AT&T Conference Center 129 55 View 2014 Event Photos Understanding the Collection Process
​Utility Service Regulations
​Your Other City Utilities
2013 Palmer Events Center 114 50 View 2013 Event Photos Credit Collections Overview
​Understanding Your Bill
2012 Sheraton Austin Hotel at the Capitol 88 47 View 2012 Event Photos Discount Program Expansion
​Customer Assistance Programs
​Your Electric Rates
​Utility Bill Options

Past Attendees

  • ADAPT of Texas
  • AIDS Services of Austin
  • American Achievement Corp.
  • Any Baby Can
  • Arc of the Capital Area
  • Ascend Center for Learning
  • Austin Community College
  • Austin Interfaith
  • Austin ISD
  • Austin Tenants' Council
  • Austin Travis County Integral Care
  • Austin Voices
  • Avance Austin
  • Bethany United Methodist Church
  • Blackland Community Development Corporation
  • Capital Area Food Bank of Texas
  • Capital IDEA
  • Capstone Real Estate Services
  • Caritas of Austin
  • Catholic Charities of Central Texas
  • Central Presbyterian Church
  • Child, Inc.
  • Christian Service Center
  • COA, Health and Human Services Department
  • David Chapel Missionary Baptist Church
  • Downtown Cluster of Congregations and Social Service Agencies
  • El Buen Samaritano Episcopal Mission
  • Ending Community Homelessness Coalition
  • Family Eldercare
  • Foundation Communities
  • Foundation for the Homeless
  • Front Steps, Inc.
  • Goodwill Industries of Central Texas
  • Greater Mt. Zion Church-Community Assistance & Referral Ministry
  • H.A.N.D.
  • Home of Hope
  • Hospice Austin
  • Housing Authority of the City of Austin
  • Ladies of Charity of Austin
  • Loaves and Fishes All Saints Episcopal church
  • Master's Hands No More Chains Ministries
  • Meals on Wheels and More
  • National MS Society
  • Neighborhood Service Unit
  • New Milestone Foundation Housing C/O Park Property Management
  • Paradise Oaks Apartments
  • Prak Property Management
  • Sacred Heart SVDP
  • SafePlace
  • Saint Louise House
  • Saint Mary Cathedral
  • Society of St. Vincent de Paul Diocesan Council of Austin
  • SouthPark Ranch Apartments
  • St. Albert Catholic Church SVDP
  • St. Austin Catholic Church
  • St. Ignatius/San Jose Food Pantry
  • St. John Neumann SVDP
  • St. Louis Catholic Church SVDP
  • St. Matthew's Episcopal Church
  • St. Paul's Catholic Church SVDP
  • St. Peters SVDP
  • Texas Department of State Health Services
  • Texas Gas Service
  • Texas RioGrande Legal Aid, Inc.
  • Texas ROSE
  • Texas VFW Foundation
  • The University of Texas at Austin, Student Emergency Services
  • The Wright House Wellness Center
  • Travis County Services f/t Deaf & Hard of Hearing
  • Travis County Health & Human Services & Veteran Services
  • Trinity Center
  • WBC Opportunities
  • Youth & Family Alliance dba LifeWorks


Learn More

Last Updated: 5/31/19

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